Front Desk & Medical Records Coordinator

Berkshirejobs; Pittsfield (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Brien Center in Pittsfield, MA is seeking a clerical/medical records support role within the Child and Adolescent Division. The position involves back-up reception, patient scheduling, and routine billing tasks, with early evenings as part of the schedule.

Responsibilities include greeting clients, registering them, handling referrals, managing medical records, and coordinating appointments. Strong confidentiality, organizational skills, and a professional demeanor are essential.

Qualifications

• 1-2 years of reception or customer service at key-holder or supervisory level, or 2-3 years centralized customer service experience.
• High school diploma or GED required.
• Office management certification or coursework preferred.
• Prior experience in medical record principles and practice preferred.
• Bilingual preferred.

Responsibilities

• Greet guests, register clients, gather referral data, and assign referrals to clinicians.
• Address billing/insurance issues at check-in, including payments and eligibility verification.
• File and manage medical records, including chart assembly, location, retrieval, and release.
• Schedule psychiatric medication/evaluation appointments and track referrals.
• Distribute Representative Payee checks and maintain required records.
• Answer phones and route calls to appropriate programs.
• Enter Sal Activity Logs daily and perform general clerical tasks.
• Provide general office support and maintain waiting room and supplies.
• Other duties as assigned by Office Manager.

Skills

Office clerical procedures

Accurate data entry

Multitasking in fast-paced environment

Professional conduct

Confidentiality handling

Interpersonal skills

Education

High school diploma

Office management certification

Job description

The Brien Center in Pittsfield, MA is seeking a clerical/medical records support role within the Child and Adolescent Division. The position involves back-up reception, patient scheduling, and routine billing tasks, with early evenings as part of the schedule.

Responsibilities include greeting clients, registering them, handling referrals, managing medical records, and coordinating appointments. Strong confidentiality, organizational skills, and a professional demeanor are essential.