Front Desk Medical Receptionist — Patient Experience Champion

Anew Era TMS; Los Angeles (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

Anew Era TMS in West LA is seeking a Medical Receptionist to serve as the initial point of contact for patients and visitors. You will manage front desk operations, greet patients, schedule appointments, and answer calls, ensuring a smooth patient experience.

The role requires strong customer service, familiarity with EMR systems, and comfort with insurance verification and copay collection. This is an on-site, full-time position with a 8:30am–5pm schedule.

Qualifications

• Associate or bachelor's degree preferred.
• Behavioral or psychiatric office experience is preferred.
• Experience with electronic medical records systems preferred.

Responsibilities

• Greeting patients professionally both in person and on the phone.
• Answering patient calls, and voicemails in a friendly prompt manner
• Confirming patient follow up appointments, sending reminder virtual appointment information as needed
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Comforting patients by anticipating anxieties and effectively answering questions
• Notifying providers of patient arrivals
• Updating patient records and following all protocols in regard to insurance verification
• Collecting patient copays and scheduling follow up appointments
• Maintaining office inventory and equipment by anticipating supply needs.
• Occasionally verify insurances

Skills

Customer service

Phone etiquette

Scheduling

Education

Associate degree preferred

Tools

EMR systems

Job description

Anew Era TMS in West LA is seeking a Medical Receptionist to serve as the initial point of contact for patients and visitors. You will manage front desk operations, greet patients, schedule appointments, and answer calls, ensuring a smooth patient experience.

The role requires strong customer service, familiarity with EMR systems, and comfort with insurance verification and copay collection. This is an on-site, full-time position with a 8:30am–5pm schedule.