Front Desk Medical Receptionist

Excel Orthopaedic Specialists, Inc; Woburn (MA); On-site; USD 25,000 - 32,000; Part time

Job summary

Excel Orthopaedic Specialists, Inc. in Woburn, Massachusetts, is seeking a friendly Front Desk Medical Receptionist to join our outpatient practice. You will be the first contact for patients, greeting them warmly and managing check-ins and appointments with HIPAA-compliant care.

The role is part-time, with hours on Monday, Tuesday, and Friday. Proficiency in EMR systems and MS Office is preferred to maintain accurate patient records and support clinical and billing staff.

Qualifications

• High school diploma required; college or trade school education preferred.
• Minimum of two years’ related experience in a fast-paced medical office environment.
• Excellent verbal and written communication skills.
• Strong computer proficiency, including EMR systems and Microsoft Office.
• Ability to manage a high volume of patients and calls with professionalism and efficiency.
• Strong organizational, problem-solving, and analytical abilities.

Responsibilities

• Greet and check-in patients in a friendly and professional manner.
• Provide outstanding customer service as the first impression of our practice.
• Schedule and confirm patient appointments using scheduling software.
• Maintain patient records and ensure they are accurate and up-to-date following HIPAA guidelines.
• Assist with medical administrative tasks, such as filing and organizing documents.

Skills

Communication skills

Organizational skills

Computer proficiency

HIPAA compliance

Education

High school diploma

Tools

EMR systems

Microsoft Office

Job description

Front Desk Medical Receptionist

Excel Orthopaedic Specialists Woburn, Massachusetts, United States

About this position

We are seeking a friendly, professional, and detail-oriented Front Desk Receptionist to join our busy outpatient practice. In this role, you will be the first point of contact for our patients—making your ability to create a warm, welcoming, and organized experience essential to our success.

Key Responsibilities

• Provide outstanding customer service as the first impression of our practice, greeting each patient promptly and positively
• Greet and check-in patients in a friendly and professional manner
• This is a part-time position. The hours are Monday and Tuesday and Friday
• Schedule and confirm patient appointments using medical scheduling software
• Problem-solve and schedule optimization
• Collect and verify patient information, including insurance details, co-pays and payments as needed
• Communicating proactively with clinical staff and billing staff regarding any issues concerning patient care
• Maintain patient records and ensure they are accurate and up-to-dateFollow HIPAA guidelines to protect patient confidentiality
• Assist with medical administrative tasks, such as filing and organizing documents

Requirements

• High school diploma required; college or trade school education preferred
• Minimum of two years’ related experience in a fast-paced medical office environment
• Excellent verbal and written communication skills
• Strong computer proficiency, including EMR systems and Microsoft Office
• Ability to manage a high volume of patients and calls with professionalism and efficiency
• Strong organizational, problem-solving, and analytical abilities
• Demonstrated ability to work collaboratively with multiple health professionals using tact and diplomacy
• Commitment to patient confidentiality, excellence, and continuous improvement
• Flexible and adaptable, with a positive attitude toward shifting priorities

Salary Information

$18 - $23 Hourly Wage