Front Desk Receptionist

Orthopaedic Associates (Fort Walton Beach); Panama City (FL); On-site; USD 15,911 - 22,661; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Orthopaedic Associates (Fort Walton Beach) is seeking a medical receptionist for our Florida clinic. You will be the first contact for patients, greet visitors, handle calls, and help coordinate care with the medical staff.

The role requires a high school diploma, 1–2 years in medical office scheduling, and experience with EHR. In-person, full-time position with competitive benefits is offered.

Qualifications

• High school diploma or equivalent required.
• 2 years of scheduling experience in a medical office.
• Thorough understanding of medical office workflows.
• 1 year of experience working with EHR.

Responsibilities

• Welcomes and greets patients and visitors in person or by phone.
• Answers the phone with polite, consistent etiquette.
• Registers new patients and updates demographics with insurance and financial info.
• Verifies insurance and patient information at time of appointment.
• Facilitates patient flow by notifying providers of arrivals and delays.
• Schedules tests, MRIs, referrals, and future appointments.
• Collects patient payments and records them for billing.
• Manages cash drawer and daily petty cash reconciliation.
• Responds to inquiries in a courteous manner.
• Maintains patient confidentiality and data security.
• Keeps clinic stocked with office supplies.

Skills

Communication

Multi-tasking

Attention to detail

Fast-paced environment

Teamwork

Learning agility

Listening

Situational awareness

Education

High school diploma or equivalent

Tools

EHR

Job description

Receptionist

The medical receptionist is one of the primary points of contact for the medical office. The receptionist helps coordinate the care of the patients and serves as a liaison with the patient, medical staff and provider of care.

Summary of tasks

• Welcomes and greets all patients and visitors, in person or over the phone.
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Registers new patients and updates existing patient demographics by collecting patient detailed information including personal and insurance or financial information.
• Verifies all new patient or existing patient insurance and personal information as entered by the call center operator at the time the appointment was made.
• Facilitates patient flow by notifying the provider of patient's arrival, being aware of delays, and communicating with patients and clinical staff.
• Schedules all tests, MRI's or referrals. Also schedules next appointments and reschedules any patient appointments.
• Collects patient payments and records these payments on a daily batch sheet for billing.
• Maintains the cash drawer for the office and reconciles the petty cash on a daily basis.
• Responds to patients, prospective patients, and visitor inquiries in a courteous manner.
• Protects patient's rights by maintaining confidentiality of personal and financial information.
• Keeps office supplies within the clinic adequately stocked by anticipating inventory.

Qualification

• High school diploma or equivalent
• 2 years of relevant experience scheduling in a medical office environment
• Thorough understanding of medical office workflows
• 1 year of experience working with EHR
• Experience in Family Medicine and/or Orthopedics is a plus

Skills and Abilities

• Communication
• Multi-tasker
• Attention to detail
• Ability to work in a fast pace environment
• Teamwork / Collaboration
• Ability and desire to learn new things and improve processes
• Ability to listen and understand patient and provider concerns
• Self and situational awareness

Job Type: Full-time

Salary: From $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Medical office

Medical specialties:

• Primary Care
• Orthopedics
• Radiology

Schedule:

• Monday to Friday

Application Question(s):

• Please list the rate of pay you are looking for.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical receptionist: 1 year (Preferred)

Work Location: In person