Office Coordinator (Front Desk)

Boston Orthopaedic & Spine, LLC; Cambridge (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Boston Orthopaedic & Spine, LLC is seeking an Office Coordinator to manage front desk operations in Cambridge, MA. The role involves checking in patients, scheduling, and handling insurance details to keep the clinic running on time.

Full-time or part-time positions are available with a pay range of $20 to $25 per hour based on healthcare experience. Prior medical office or front desk exposure is preferred but not required.

Qualifications

• High school diploma or equivalent.
• Up to one year of medical office or front desk experience.
• Typing speed of at least 30 words per minute and comfort learning new software.
• Clear, friendly communication in person, by phone and in writing.
• The ability to stay organized and composed during busy, high-call-volume stretches.
• Discretion with patient information and a commitment to HIPAA privacy.
• Flexibility to cover another office occasionally.

Responsibilities

• Welcome every patient warmly and check them in quickly and accurately
• Keep the front desk calm and organized, and keep patients moving through the clinic on schedule
• Prepare upcoming clinics and verify insurance eligibility before each appointment
• Request and obtain referrals so visits aren't delayed
• Collect co-payments and reconcile them accurately at the end of each day
• Answer a busy phone line and route calls to the right person
• Work closely with providers, medical assistants and our billing team so patients get a smooth experience

Skills

Typing 30 wpm

Communication skills

Organization

HIPAA compliance

Discretion with patient information

Flexibility

Education

High school diploma or equivalent

Tools

athenahealth

Epic

Ambra

Job description

Practice Operation Full Time Administrative Cambridge, Cambridge, MA, US

30+ days ago Requisition ID: 1003

Salary Range: $20.00 To $25.00 Hourly

Boston Orthopaedic & Spine is a private orthopaedic practice caring for patients across Greater Boston. Our front desk team is the first person every patient meets, and we're always looking for warm, organized people to join it.

As an Office Coordinator, you'll check patients in, keep the clinic running on time, and handle the insurance and referral details that let our providers focus on care. It's a strong way to build a career in healthcare administration.

We accept applications year-round. Full-time or part-time, we'd like to hear from you. We review every application as it arrives and reach out when your availability matches an opening.

At a glance

• Schedule: Full-time or part-time — tell us the hours that work for you
• Practice hours: Monday–Thursday 8:00 am–5:00 pm, Friday 8:00 am–4:30 pm
• Locations: Cambridge and Waltham
• Pay:$20–$25 per hour, based on healthcare experience
• Applications: Accepted year-round

What you'll do

• Welcome every patient warmly and check them in quickly and accurately
• Keep the front desk calm and organized, and keep patients moving through the clinic on schedule
• Prepare upcoming clinics and verify insurance eligibility before each appointment
• Request and obtain referrals so visits aren't delayed
• Collect co-payments and reconcile them accurately at the end of each day
• Answer a busy phone line and route calls to the right person
• Work closely with providers, medical assistants and our billing team so patients get a smooth experience

What you bring

Required

• High school diploma or equivalent
• Up to one year of medical office or front desk experience
• Typing speed of at least 30 words per minute and comfort learning new software
• Clear, friendly communication in person, by phone and in writing
• The ability to stay organized and composed during busy, high-call-volume stretches
• Discretion with patient information and a commitment to HIPAA privacy
• Flexibility to cover another office occasionally

Nice to have

• Orthopaedic or specialty practice experience
• Experience with athenahealth, Epic or Ambra
• Knowledge of managed care insurance plans and referral procedures
• Medical terminology, or anatomy and physiology coursework
• An associate's or bachelor's degree in business, healthcare administration or a related field

How we work

• Flexibility. Priorities shift in a busy clinic. We step in where we're needed and welcome new ideas.
• Accountability. We show up on time, follow through, and own our decisions.
• Excellence. We go a step beyond so every patient leaves feeling well cared for.
• Focus. Everything we do comes back to excellent patient care and service.

Working conditions

This is an in-office role in a fast-paced clinic. It involves extended sitting and computer work, regular standing and walking, and frequent interruptions that call for quick prioritization. Reasonable accommodations are available to help qualified individuals perform the essential functions of the job.

You'll be granted access to patient health information and practice systems as your role requires, in line with HIPAA and our confidentiality standards.

Boston Orthopaedic & Spine is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of any characteristic protected by law.

This posting describes the general nature of the role and is not an exhaustive list of duties. Responsibilities may change based on practice needs.