Front Desk Medical Office Assistant – Scheduling & Registration

Riverside Health; Newport News (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health System in Newport News, Virginia is seeking an Office Assistant to support our urgent care operations. The role handles patient registration, insurance eligibility, scheduling, and front-desk communication, with an emphasis on accuracy and customer service.

You will greet visitors, enter demographic data, schedule and reschedule visits, process referrals, and assist in chart prep. This position requires flexibility to work at multiple locations, weekend shifts, and a

Qualifications

• 1 year medical office experience preferred.
• Excellent phone etiquette and communication skills.
• Experience with patient registration and scheduling is a plus.
• Ability to work at multiple locations and weekends.

Responsibilities

• Greet patients and answer phone lines promptly.
• Register patients and verify demographics.
• Schedule appointments and manage referrals.
• Prepare charts, print visit summaries and receipts.
• Maintain reception area and handle mail.
• Assist in training new office assistants.
• Support compliance and billing accuracy.

Skills

Phone etiquette

Customer service

Registration software

Multitasking

Teamwork

Education

High School Diploma or GED

Job description

Riverside Health System in Newport News, Virginia is seeking an Office Assistant to support our urgent care operations. The role handles patient registration, insurance eligibility, scheduling, and front-desk communication, with an emphasis on accuracy and customer service.

You will greet visitors, enter demographic data, schedule and reschedule visits, process referrals, and assist in chart prep. This position requires flexibility to work at multiple locations, weekend shifts, and a