Office Assistant - Urgent Care

Riverside Health; Newport News (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health System in Newport News, Virginia is seeking an Office Assistant to support our urgent care operations. The role handles patient registration, insurance eligibility, scheduling, and front-desk communication, with an emphasis on accuracy and customer service.

You will greet visitors, enter demographic data, schedule and reschedule visits, process referrals, and assist in chart prep. This position requires flexibility to work at multiple locations, weekend shifts, and a

Qualifications

• 1 year medical office experience preferred.
• Excellent phone etiquette and communication skills.
• Experience with patient registration and scheduling is a plus.
• Ability to work at multiple locations and weekends.

Responsibilities

• Greet patients and answer phone lines promptly.
• Register patients and verify demographics.
• Schedule appointments and manage referrals.
• Prepare charts, print visit summaries and receipts.
• Maintain reception area and handle mail.
• Assist in training new office assistants.
• Support compliance and billing accuracy.

Skills

Phone etiquette

Customer service

Registration software

Multitasking

Teamwork

Education

High School Diploma or GED

Job description

Newport News, VirginiaHiring Range$16.80 - $21.83/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.OverviewPrimary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized. Assists in training of new office assistants. Position requires rotating to all urgent care locations.What you will doEnsures all patients' registration and demographics information is correct and updated as needed. Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor’s illness, meetings, or vacation. Obtains referrals and insurance information. Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents. Reports any potential compliance concerns to the appropriate person.Recommends to practice director any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings. Assist in training of new office assistants.Promotes the daily workflow. Greets all visitors to the practice with immediate acknowledgment with eye contact and smile. Check-in process and demographic updates done in timely manner. Manages patient expectations with clear explanations. Uses good telephone technique including 4 part greeting and 3 rings or less guideline. Observes transfer and on-hold techniques.QualificationsEducationHigh School Diploma or GED, (Required)Experience1 year Medical Office experience (Preferred)Other RequirementsWeekend ShiftsIrregular ShiftsWork/Float in more than one work locationTo learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.