Compassionate Medical Office Assistant - Front Desk

Planned Parenthood of Maryland Inc.; Baltimore (MD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Job summary

Planned Parenthood of Maryland seeks a detail-oriented Medical Office Assistant (MOA) to join our Baltimore Health Center operations team. You will greet patients, register visits, schedule appointments, verify insurance, and maintain accurate patient records with HIPAA compliance in a fast-paced front desk environment.

As a first point of contact, you’ll support clinicians and staff, balance daily cash, and help ensure a respectful, efficient patient experience.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year healthcare front office experience OR 2 years customer service experience.
• Detail-oriented with cash-handling experience and comfort with EHR systems (MS Office, EPM/EHR).
• Multitask at a busy front desk while maintaining empathy and calm under pressure.
• CPR certification (or willingness to obtain) and MA certification (preferred).
• Bilingual English/Spanish is a plus; language skills may affect pay.

Responsibilities

• Greet patients and conduct registrations with empathy and cultural humility.
• Schedule patient visits, verify insurance eligibility, and manage confirmations and referrals.
• Enter patient details into EPM/EHR systems ensuring HIPAA compliance.
• Assist with daily cash balancing and route medical records.
• Support clinicians and other team members to maintain clinic productivity and wait times.

Skills

Customer service excellence

Attention to detail

Multitasking

HIPAA compliance

Effective communication

Education

High School Diploma or GED

Medical Assistant certification (preferred)

MA program graduation (preferred)

Tools

MS Office

EPM/EHR

Job description

Planned Parenthood of Maryland seeks a detail-oriented Medical Office Assistant (MOA) to join our Baltimore Health Center operations team. You will greet patients, register visits, schedule appointments, verify insurance, and maintain accurate patient records with HIPAA compliance in a fast-paced front desk environment.

As a first point of contact, you’ll support clinicians and staff, balance daily cash, and help ensure a respectful, efficient patient experience.