Front Desk & Medical Assistant - Patient Care & Registration

WellNow Urgent Care; Monroe (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

WellNow Urgent Care in Monroe, MI is seeking a motivated front desk/registration specialist to greet patients, verify insurance, answer phones, and support occupational medicine exams. You will manage EMR entries, obtain pre-authorizations for outside imaging when needed, help stock the site, and assist with training new front desk staff on registration procedures.

This role requires friendly customer service, critical thinking, and basic computer skills to ensure smooth patient flow and

Qualifications

• Friendly and outstanding customer service skills.
• Strong critical thinking skills.
• Basic computer skills, including the use of Electronic Medical Records (EMR).

Responsibilities

• Greets and registers patients.
• Answers and routes incoming calls.
• Obtains pre-authorization from insurance for outside imaging.
• Cleans and stocks the site with the team.
• Performs basic medical assisting/occupational medicine tech duties.
• Trains/coaches new front desk staff on registration processes.

Skills

Customer service

Phone etiquette

Registration

EMR data entry

Education

High School diploma or equivalent

Tools

EMR systems

Job description

WellNow Urgent Care in Monroe, MI is seeking a motivated front desk/registration specialist to greet patients, verify insurance, answer phones, and support occupational medicine exams. You will manage EMR entries, obtain pre-authorizations for outside imaging when needed, help stock the site, and assist with training new front desk staff on registration procedures.

This role requires friendly customer service, critical thinking, and basic computer skills to ensure smooth patient flow and