Patient Registration & Front Desk Specialist

WellNow Urgent Care; Sturgis Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

WellNow Urgent Care is hiring for a front desk/registration role in Michigan. You will greet and register patients, verify insurance, and manage phone lines to ensure smooth patient flow.

The position requires basic computer skills and comfort with EMR systems, with opportunities to train and coach new staff on registration procedures. This is an on-site role at our urgent care center.

Qualifications

• Customer service orientation required.
• Strong critical thinking.
• Basic computer skills including EMR usage.

Responsibilities

• Greet and register patients.
• Answer and facilitate phone calls.
• Obtain pre-authorization from insurance for outside radiologic procedures.
• Clean and stock the site with the team.
• Perform basic medical assisting/occupational medicine technician duties.
• Train/coach new front desk staff on registration processes.

Skills

Customer service

Critical thinking

Basic computer skills

EMR proficiency

Education

High school diploma

Tools

Electronic Medical Records (EMR)

Job description

WellNow Urgent Care is hiring for a front desk/registration role in Michigan. You will greet and register patients, verify insurance, and manage phone lines to ensure smooth patient flow.

The position requires basic computer skills and comfort with EMR systems, with opportunities to train and coach new staff on registration procedures. This is an on-site role at our urgent care center.