Front Desk & Medical Admin Specialist

Marathon Health; Gilbert (AZ); On-site; USD 29,000 - 34,000; Full time

Job summary

Marathon Health seeks a diligent front desk administrator to support health center operations. You will greet patients, answer calls, schedule appointments, and manage front-desk workflows to ensure smooth patient flow.

Responsibilities include processing payments, maintaining records, assisting with EMR entry, and upholding HIPAA privacy. The role requires strong communication and teamwork in a fast-paced clinical setting.

Qualifications

• High school diploma or GED required; 1–3 years in medical office preferred.
• Associate degree in healthcare or related field preferred.

Responsibilities

• Answer calls, verify member status, respond to emails, and refer questions to medical staff as needed.
• Greet patients and visitors in person or by phone.
• Schedule appointments to optimize provider time and room utilization.
• Notify provider of patient arrival and any delays; keep appointments on schedule.
• Provide reassurances to patients and answer questions.
• Maintain and retrieve patient records for provider access.
• Collect co-pays and reconcile payments; tally cash drawer.
• Assist with prior authorization paperwork or referrals as needed.
• Keep front reception area clean and professional; manage deliveries.
• Assist with EMR data entry and document uploads.
• Maintain patient confidentiality and HIPAA compliance.
• Perform other duties as assigned.

Skills

Excellent communication skills

Customer service

Time management

Teamwork

Education

High school diploma or GED

Associate degree in healthcare or related field (preferred)

Tools

Electronic Medical Record (EMR) system

Microsoft Teams

Microsoft 365 (Word, Excel, Outlook, PowerPoint)

Job description

Marathon Health seeks a diligent front desk administrator to support health center operations. You will greet patients, answer calls, schedule appointments, and manage front-desk workflows to ensure smooth patient flow.

Responsibilities include processing payments, maintaining records, assisting with EMR entry, and upholding HIPAA privacy. The role requires strong communication and teamwork in a fast-paced clinical setting.