Front Desk Manager Receptionist

Dogma Dog Care; Smyrna (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Job summary

Dogma Dog Care in Smyrna, GA is seeking a passionate Front Desk Manager/Receptionist to be the welcoming face of our pet care facility. This full-time role combines customer service, scheduling, and billing responsibilities in a fast-paced, friendly environment.

You will greet clients and their dogs, manage check-ins and appointments, handle payments, and coordinate with kennel staff to ensure smooth daily operations.

Qualifications

• Previous front desk, receptionist, or customer service experience preferred.
• Love for dogs and comfort handling animals of all breeds and sizes.
• Strong communication and interpersonal skills.
• Proficiency with scheduling software, POS systems, or ability to learn quickly.
• Highly organized with strong multitasking abilities.

Responsibilities

• Greet clients and their pets with a warm, professional demeanor.
• Manage front desk operations including check-ins, check-outs, and scheduling appointments.
• Answer phone calls, respond to emails, and handle client inquiries in a timely manner.
• Process payments, manage invoicing, and maintain accurate client records.
• Coordinate with kennel and daycare staff to ensure smooth daily operations.
• Maintain a clean, organized, and welcoming front office environment.
• Upsell and communicate available services, packages, and promotions to clients.

Skills

Front desk experience

Customer service

Dog lover

Scheduling software

POS systems

Multitasking

Team player

Job description

Benefits:

• Employee discounts
• Health insurance

About the Role:

Dogma Dog Care in Smyrna, GA is looking for a passionate and organized Front Desk Manager/Receptionist to be the welcoming face of our pet care facility! This is a fantastic opportunity for a dog lover who thrives in a fast-paced, fun environment and enjoys building relationships with pet owners and their furry family members.

Responsibilities:

• Greet clients and their pets with a warm, professional, and friendly demeanor
• Manage front desk operations including check-ins, check-outs, and scheduling appointments
• Answer phone calls, respond to emails, and handle client inquiries in a timely manner
• Process payments, manage invoicing, and maintain accurate client records
• Coordinate with kennel and daycare staff to ensure smooth daily operations
• Maintain a clean, organized, and welcoming front office environment
• Upsell and communicate available services, packages, and promotions to clients

Requirements:

• Previous front desk, receptionist, or customer service experience preferred
• Genuine love for dogs and comfort handling animals of all breeds and sizes
• Strong communication and interpersonal skills
• Proficiency with scheduling software, POS systems, or ability to learn quickly
• Highly organized with strong multitasking abilities in a busy environment
• Reliable, punctual, and a true team player
• Experience in a pet care, veterinary, or animal services setting is a plus

About Us:

Dogma Dog Care is Smyrna's trusted destination for premium dog daycare, boarding, and grooming services. Pet parents love us for our attentive, caring staff and the peace of mind that comes with knowing their dogs are in great hands. Our team is passionate about what they do, and we've built a workplace culture that feels just as welcoming to our employees as it does to the pups we serve.

Front Desk Manager/Receptionist needed for busy kennel in Smyrna GA. Must love dogs and be willing to be active while at work. This is not only a desk job and will require intake of the dogs and getting the dogs when they leave.

Must be able to delegate tasks to staff and create call lists, mailing lists for promotions, and follow up on progress of tasks.

Must be able to log retail and price retail correctly.

Must be very friendly and have great customer service skills.

Must be attentive to detail because will be required to input all services and information pertaining to the dogs stay and care.

Must do all billing and be able to run a cash drawer. Must be punctual as a requirement is to open and close the facility.

Must be proficient in typing to increase speed of intake.

Must be willing to clean and keep facility up to standard with disinfecting.

All appointments will be scheduled thought front desk and all vaccination and paperwork updates will be done through front desk. Manager must verify that correct and orderly filing is done, and that all staff is adhering to high standards of organization.