Dog Daycare Receptionist

Canine Retreat Inc; Harbor Pines (CA); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Free Dog Daycare

Employee discounts

Free uniforms

Job summary

Canine Retreat Inc. is a bustling dog daycare and pet boarding facility located in Harbor City, CA, seeking a customer service receptionist for our front desk. Prior veterinary hospital customer service experience is preferred.

We value dependable, energetic individuals who want to join The Canine Retreat Family. This role requires excellent computer skills, the ability to answer client questions, sell services, and provide knowledge about our facility.

Qualifications

• Excellent customer service and communication skills.
• Must be comfortable with dogs of all sizes and breeds.
• Strong computer literacy and ability to manage bookings and records.

Responsibilities

• Greet customers at the front desk during drop-offs and pick-ups.
• Check pets in and out as they arrive and depart.
• Answer multiple phone lines and manage inquiries.
• Book reservations and manage the calendar.
• Organize feeding and medications with attention to detail.
• Coordinate with daycare staff to meet care requirements for each dog.
• Aim for 100% client satisfaction in daily operations.
• Keep the front office tidy and organized.
• Upload daily photo albums to Facebook and maintain posts.
• Handle day-to-day office duties and maintain records.

Skills

Customer service

Front desk

Multi-line phone

Booking/Reservations

Data entry

Dog handling

Social media basics

Tools

Booking software

Phone system

Job description

Benefits

• Free Dog Daycare
• Employee discounts
• Free uniforms

Job Overview

Canine Retreat is a busy dog daycare & pet boarding facility in Harbor City, CA. We are currently looking for a customer service receptionist for our front desk. Previous veterinary hospital experience in a customer service role preferred. Seeking dependable, hard working, energetic individuals that are looking to join The Canine Retreat Family!

Receptionist applicants must be VERY computer literate with EXCELLENT customer service skills. You will be required to speak with clients, sell services, provide knowledge of our facility and offer specials, and answer basic dog behavior/health questions. An upbeat, outgoing, friendly personality is required. All Applicants must be available for weekdays, weekends and holidays with flexible hours.

Duties

• Greet customers who are dropping off/picking up their dog
• Checking pets in and out as they arrive and leave our facility
• Answering multiple phone lines
• Booking reservations
• Organize feeding and medications (must be detail oriented!)
• Liaising with dog daycare assistants to ensure that feedings, baths and any medical requirements for the pups are taken care of
• Working actively with our daycare assistants to ensure 100% client satisfaction
• Tidying up the front office area
• Uploading albums daily to our FB page
• Assisting with day-to-day office duties
• Keeping records and documentation
• Must be comfortable with and able to handle dogs of all sizes and breeds
• Must be able to work holidays and weekends. We are at our busiest during holiday seasons, so the ability to work on holidays is required
• You need to be fast, efficient, organized, and detailed oriented

Additional Duties

• Cleaning up after dogs, and maintaining a clean, sanitary environment
• Basic dog care including monitoring, bathing, and feeding

We appreciate all applications but would like you to understand that due to the large number of resumes that will be sent, we will only respond to those best suited for the position. These applicants will have previous job longevity, excellent references, and experience in the animal/customer service field.

If you think you are the person for this position, please send a paragraph or two about why you are interested and why you would be a good fit for the position as soon as possible.

Thank you!