Front Desk Manager — Lead Guest Services & Growth

White Lodging; Bedford Park (IL); On-site; USD 46,000 - 57,000; Full time

Benefits offered by this job

Benefits — starting day 1

Medical, dental, and vision insurance

Life and disability insurance

Paid parental leave

401(k) with company match

PTO with rollover

Discounts on hotel rooms, dining, and旅

Job summary

White Lodging is hiring a Front Desk Manager to lead daily front office operations across one or more premium hotel properties. You will coach front desk agents and supervisors, ensure exceptional guest service, and drive operational excellence on every shift.

The role emphasizes hands-on leadership, proactive hiring, and maintaining high performance in a fast-paced hotel front office environment. Opportunities for growth exist across multiple properties within the market.

Qualifications

• Front office leadership experience in a hotel setting.
• Passion for delivering exceptional guest service.
• Ability to coach and develop front desk staff.

Responsibilities

• Lead all daily shift operations of the Front Office department across every shift.
• Provide hands-on leadership, training, and flow management for front desk staff.
• Participate in hiring to build a high-performing front office team.
• Serve as a guest service ambassador and uphold hospitality standards.
• Manage clerical duties like payroll, scheduling, and financial reporting.

Skills

Front office leadership

Guest service

Coaching

Operational excellence

PMS familiarity

Tools

PMS systems

Front office software

Job description

White Lodging is hiring a Front Desk Manager to lead daily front office operations across one or more premium hotel properties. You will coach front desk agents and supervisors, ensure exceptional guest service, and drive operational excellence on every shift.

The role emphasizes hands-on leadership, proactive hiring, and maintaining high performance in a fast-paced hotel front office environment. Opportunities for growth exist across multiple properties within the market.