Front Desk Leader — Guest Experience Champion
White Lodging
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Benefits offered by this job
Job summary
White Lodging is seeking a Front Desk Supervisor to support daily front office operations at a premium hotel property. This entry-level leadership role involves supervising the front desk team, owning shift operations, and delivering the exceptional guest experience that defines a premium stay.
Whether you are an experienced front desk agent stepping into supervision or starting a hospitality leadership career, this role offers a clear path to Front Desk Manager and beyond with training and
Qualifications
- Entry-level supervisory role with training provided.
- Willingness to lead a front desk team and own shift operations.
- Strong customer service mindset with guest-focused approach.
Responsibilities
- Deliver highest quality guest service on every shift and exceed expectations.
- Run the perfect shift by completing checklists and upholding brand standards.
- Supervise front desk agents, monitor performance, and coach in real time.
- Oversee front desk operations in absence of Front Desk Manager; escalate guest concerns.
- Perform hands-on front desk duties and operate hotel front office systems.
- Assist with onboarding, training, and cross-training of new associates.
Skills
Job description
White Lodging is seeking a Front Desk Supervisor to support daily front office operations at a premium hotel property. This entry-level leadership role involves supervising the front desk team, owning shift operations, and delivering the exceptional guest experience that defines a premium stay.
Whether you are an experienced front desk agent stepping into supervision or starting a hospitality leadership career, this role offers a clear path to Front Desk Manager and beyond with training and
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