Front Desk Manager: Lead Guest Experience & Team Growth

Shaner Hotels; Du Bois (NE); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading hospitality management company is seeking a Front Desk Manager for their Du Bois location. This role involves managing front office operations to maximize revenue, enhancing guest satisfaction through effective team management, and ensuring a high standard of service. Candidates should have 1-3 years in front office management, excellent communication skills, and knowledge of local attractions. A high school diploma is required, with preference for some college education. Bilingual English/Spanish skills are a plus.

Qualifications

• Minimum 1-3 years of front office management experience in the hospitality industry.
• Ability to read and interpret documents such as safety rules and operating instructions.
• Ability to communicate with guests, management, and co-workers effectively.

Responsibilities

• Manage functional areas to maximize room revenue and maintain service standards.
• Hire, train, and develop hotel team members.
• Handle guest complaints to ensure satisfaction.

Skills

Front office management experience

Communication skills

Knowledge of local activities

Bilingual English/Spanish

Education

High school diploma or equivalent

Some college preferred

Job description

A leading hospitality management company is seeking a Front Desk Manager for their Du Bois location. This role involves managing front office operations to maximize revenue, enhancing guest satisfaction through effective team management, and ensuring a high standard of service. Candidates should have 1-3 years in front office management, excellent communication skills, and knowledge of local attractions. A high school diploma is required, with preference for some college education. Bilingual English/Spanish skills are a plus.