Front Desk Manager - Lead Guest Experience & Revenue

Aimbridge Hospitality; Newark (NJ); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Manager OEM to lead the front office, greet guests, ensure warmth and efficiency, and uphold service standards during stays at SpringHill Newark Liberty Airport.

This overtime-eligible manager role involves supervising a team, solving issues, and coordinating with departments to maximize occupancy and revenue while delivering memorable guest experiences.

Qualifications

• 2+ years of supervisory hotel experience.
• Proficiency with Windows, spreadsheets, and word processing.
• Ability to handle high-pressure situations.
• Valid driver's license.

Responsibilities

• Deliver outstanding guest service from check-in to check-out.
• Lead and coach front desk team.
• Identify and resolve issues to ensure smooth operations.
• Maximize room revenue through rate strategies.

Skills

Guest service

Leadership

Communication

Problem solving

Stress management

Attention to detail

Education

Two-year college with 3+ years

Four-year college with 1+ year

Tools

Windows OS

Spreadsheets

Word processing

Job description

Aimbridge Hospitality is seeking a Front Desk Manager OEM to lead the front office, greet guests, ensure warmth and efficiency, and uphold service standards during stays at SpringHill Newark Liberty Airport.

This overtime-eligible manager role involves supervising a team, solving issues, and coordinating with departments to maximize occupancy and revenue while delivering memorable guest experiences.