Front Office Director: Lead Guest Experience & Revenue

Aimbridge Hospitality; Newark (NJ); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Short-Term/Long-Term Disability

Life Insurance

PTO

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality seeks a Director of the Front Office for SpringHill Suites Newark Liberty International Airport in Newark, NJ. This role oversees guest check-in/out, room inventory, and budgeting to ensure profitability while maintaining brand standards.

The position emphasizes leadership, guest satisfaction, and revenue-driven strategies, with established oversight of daily operations and reporting. OnQ certification and substantial room experience are highly valued.

Qualifications

• 6+ years progressive front desk leadership experience.
• OnQ PMS certification and 500+ room experience preferred.
• Excellent communication, problem-solving, and multitasking abilities.
• Proficient with Windows OS and data analysis.

Responsibilities

• Directs Front Office operations, check-in/check-out, room inventory, budgeting, and policy enforcement.
• Coaches and develops the Front Office team, including recruiting and training.
• Monitors guest service trends and resolves issues to boost satisfaction.
• Develops up-selling strategies to maximize room revenue.
• Stays ready for emergencies and participates in daily reporting and MAD duties.

Skills

Excellent communication

Problem-solving

Multitasking

Windows OS/data analysis

Education

4-year college degree

2-year college degree

OnQ PMS Certification

500+ room experience

Director level experience

Job description

Aimbridge Hospitality seeks a Director of the Front Office for SpringHill Suites Newark Liberty International Airport in Newark, NJ. This role oversees guest check-in/out, room inventory, and budgeting to ensure profitability while maintaining brand standards.

The position emphasizes leadership, guest satisfaction, and revenue-driven strategies, with established oversight of daily operations and reporting. OnQ certification and substantial room experience are highly valued.