SpringHill Suites Newark Liberty International Air - Director Front Office OEM

Aimbridge Hospitality; Newark (NJ); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision Coverage

Short-Term & Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

SpringHill Suites Newark Liberty International Airport is seeking a Director of the Front Office to lead and energize the Front Office team, ensuring exceptional guest experiences while maintaining strong financial performance. You will oversee check-in/out, room inventory, reporting, and staff development, with overtime eligibility and managerial responsibilities.

The role emphasizes revenue growth, brand standards, and successful daily operations at the Newark property managed by Aimbridge

Qualifications

• Excellent communication, problem-solving, and multitasking skills.
• OnQ PMS certification and experience with 500+ room properties preferred.
• Lead and develop Front Office team with coaching and evaluations.
• Manage budgeting, reporting, and brand standards to ensure profitability.

Responsibilities

• Directs all Front Office operations from check-in to checkout.
• Oversees room inventory and maintains brand standards.
• Drives guest satisfaction and loyalty through service excellence.
• Plans and implements revenue strategies to optimize occupancy and revenue.
• Participates in Manager on Duty shifts and daily reporting.

Skills

Front Office Leadership

Budgeting & Reporting

Customer Service

Communication

Education

OnQ Certification

4-year college degree

500+ room experience

Job description

SpringHill Suites Newark Liberty International Air - Director Front Office OEM Aimbridge Hospitality

Address 652 U.S. 1, Newark, NJ, 07114, US

Compensation $54,000.00/year

Schedule Full time

Job Type Regular

Description

Join our team as Director of the Front Office!

Step into the spotlight as our Director of Front Office! You’ll lead and energize the entire Front Office team to create memorable guest experiences and keep the hotel running smoothly. With a sharp eye on both stellar service and smart finances, you'll support guest loyalty efforts and lend your expertise to room operations and reporting whenever needed.

This position is an overtime eligible manager (OEM),overtime does apply and is calculated accordingly.

KEY SKILLS & RESPONSIBILITIES

• Operation Maestro: Directs all things Front Office, from guest check-in/check-out wizardry to managing room inventory, upholding brand standards, and ensuring profitability through smart budgeting and policy enforcement.
• Team Champion: Coaches, motivates, and grows the Front Office crew with supervision, counseling, evaluations, and recognition—plus recruits, interviews, and trains new stars!
• Guest Satisfaction Guru: Monitors guest service trends, addresses issues with a smile, and resolves concerns to keep guests raving about their stay.
• Revenue Rockstar: Launches creative marketing and up-selling strategies to fill rooms and boost revenue, while keeping the team up-to-date on all hotel happenings and promotions.
• Crisis Commander: Stays emergency-ready with certifications, leads daily reporting and decision-making, participates in Manager on Duty shifts, and steps up for any project or challenge thrown their way.

EDUCATION & EXPERIENCE

• At least 6 years progressive experience in front desk leadership; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Specific brand experience/OnQ [PMS – property management] Certification (as defined by property), 500+ room experience, and/or previous director level experience preferred.
• Excellent communication, problem-solving, and multitasking skills, with the ability to meet deadlines and manage complex issues.
• Proficient with Windows Operating Systems and capable of analyzing and using financial and data information.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION

SpringHill Suites Newark Liberty International Airport offers an all‑suite workplace designed for comfort and convenience near EWR. Team members support spacious suites with free Wi‑Fi, Marriott bedding, and large workspaces. The hotel provides complimentary breakfast, an indoor pool, a fitness center, and free shuttle service to Newark Airport. Its location offers easy access to Red Bull Arena, The Mills at Jersey Gardens, Prudential Center, and nearby dining. With flexible event venues, the property also hosts meetings, weddings, and special occasions. It’s a dynamic environment ideal for staff who enjoy serving both travelers and local groups.