Front Office Director: Guest Experience & Revenue Leader

Aimbridge-Hospitality; Newark (NJ); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision Coverage

Short-Term & Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

SpringHill Suites Newark Liberty International Airport is seeking a Director of the Front Office to lead and energize the Front Office team, ensuring exceptional guest experiences while maintaining strong financial performance. You will oversee check-in/out, room inventory, reporting, and staff development, with overtime eligibility and managerial responsibilities.

The role emphasizes revenue growth, brand standards, and successful daily operations at the Newark property managed by Aimbridge

Qualifications

• Excellent communication, problem-solving, and multitasking skills.
• OnQ PMS certification and experience with 500+ room properties preferred.
• Lead and develop Front Office team with coaching and evaluations.
• Manage budgeting, reporting, and brand standards to ensure profitability.

Responsibilities

• Directs all Front Office operations from check-in to checkout.
• Oversees room inventory and maintains brand standards.
• Drives guest satisfaction and loyalty through service excellence.
• Plans and implements revenue strategies to optimize occupancy and revenue.
• Participates in Manager on Duty shifts and daily reporting.

Skills

Front Office Leadership

Budgeting & Reporting

Customer Service

Communication

Education

OnQ Certification

4-year college degree

500+ room experience

Job description

SpringHill Suites Newark Liberty International Airport is seeking a Director of the Front Office to lead and energize the Front Office team, ensuring exceptional guest experiences while maintaining strong financial performance. You will oversee check-in/out, room inventory, reporting, and staff development, with overtime eligibility and managerial responsibilities.

The role emphasizes revenue growth, brand standards, and successful daily operations at the Newark property managed by Aimbridge