Front Desk Manager: Lead Guest Experience & Revenue

Aimbridge Hospitality; New York (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Daily Pay

Health Insurance (Medical, Dental, & V

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality's Courtyard by Marriott New York JFK Airport is seeking a Front Desk Manager OEM to lead the front office operations, ensure warm greetings, efficient check‑ins, and smooth problem solving that protect occupancy and revenue.

You’ll coach a team, uphold standards, handle high‑pressure situations, and implement smart rate strategies while maintaining exceptional guest service across stays.

Qualifications

• 2 year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 5+ years of progressive experience in a hotel or related field with supervisory experience.
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high‑pressure situations while maintaining composure and objectivity.
• Valid driver’s license from the applicable state.

Responsibilities

• Guest Experience Extraordinaire: Deliver standout service from check‑in to check‑out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
• Front Desk Leader: Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher.
• Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
• Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you're chatting with guests or coordinating with your team.

Skills

Guest Experience

Front Desk Leadership

Problem Solving

Revenue Awareness

Education

2 year college degree + 3+ years related experience

4-year college degree + 1 year related experience

5+ years progressive hotel experience with supervision

Windows OS, spreadsheets, word processing

Stress management

Valid driver's license

Job description

Aimbridge Hospitality's Courtyard by Marriott New York JFK Airport is seeking a Front Desk Manager OEM to lead the front office operations, ensure warm greetings, efficient check‑ins, and smooth problem solving that protect occupancy and revenue.

You’ll coach a team, uphold standards, handle high‑pressure situations, and implement smart rate strategies while maintaining exceptional guest service across stays.