Front Desk Manager: Lead Guest Experience

Halcyon, a hotel in Cherry Creek; Denver (CO); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

Maternity/paternity leave

Pet insurance

401k matching

Student loan repayment program

PTO exchange

Job summary

Halcyon in Denver is seeking a front desk leader to elevate guest experiences and coach the front office team. You will onboard, train, and cross-train staff, ensuring the F.I.E.L.D. Guide standards are followed and guest inquiries are resolved with warmth and efficiency.

As part of Makeready’s team, you will foster a guest-centric atmosphere, develop Team Members, and coordinate across departments to maintain a seamless operation and memorable stays.

Qualifications

• Prior experience preferred
• Guest-first attitude and approach
• Knowledge of the property, amenities and surrounding area
• Lead, motivate and develop Team Members

Responsibilities

• Select, onboard, train and cross train all front office team members
• Enhance guest experiences by ensuring adherence to F.I.E.L.D. Guide standards
• Resolve guest inquiries and/or concerns quickly, efficiently and courteously
• Maintain open interdepartmental communication

Skills

Front desk leadership

Guest service

Team development

Interdepartmental communication

Job description

Halcyon in Denver is seeking a front desk leader to elevate guest experiences and coach the front office team. You will onboard, train, and cross-train staff, ensuring the F.I.E.L.D. Guide standards are followed and guest inquiries are resolved with warmth and efficiency.

As part of Makeready’s team, you will foster a guest-centric atmosphere, develop Team Members, and coordinate across departments to maintain a seamless operation and memorable stays.