Front Desk Operations Lead

HALCYON, Denver, CO, US; Denver (CO); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401k matching

Maternity/paternity leave

Pet insurance

Student loan repayment

Job summary

Halcyon in Denver, CO seeks a Front Desk Manager to lead the front desk team, welcome guests, and ensure consistent service aligned with Makeready standards. The role requires onboarding and training staff, resolving guest inquiries promptly, and maintaining knowledge of the property and surrounding area. This full-time position offers comprehensive benefits and a collaborative, inclusive work environment.

The ideal candidate will inspire a guest‑first culture and uphold the Guiding Principles.

Qualifications

• Experience leading front desk teams.
• Strong guest service orientation.

Responsibilities

• Select, onboard, train and cross train front office staff.
• Enhance guest experiences by adhering to F.I.E.L.D. Guide standards.
• Resolve guest inquiries quickly, efficiently and courteously.
• Lead, motivate and develop team members.

Job description

Halcyon in Denver, CO seeks a Front Desk Manager to lead the front desk team, welcome guests, and ensure consistent service aligned with Makeready standards. The role requires onboarding and training staff, resolving guest inquiries promptly, and maintaining knowledge of the property and surrounding area. This full-time position offers comprehensive benefits and a collaborative, inclusive work environment.

The ideal candidate will inspire a guest‑first culture and uphold the Guiding Principles.