Front Desk Manager

HALCYON, Denver, CO, US; Denver (CO); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401k matching

Maternity/paternity leave

Pet insurance

Student loan repayment

Job summary

Halcyon in Denver, CO seeks a Front Desk Manager to lead the front desk team, welcome guests, and ensure consistent service aligned with Makeready standards. The role requires onboarding and training staff, resolving guest inquiries promptly, and maintaining knowledge of the property and surrounding area. This full-time position offers comprehensive benefits and a collaborative, inclusive work environment.

The ideal candidate will inspire a guest‑first culture and uphold the Guiding Principles.

Qualifications

• Experience leading front desk teams.
• Strong guest service orientation.

Responsibilities

• Select, onboard, train and cross train front office staff.
• Enhance guest experiences by adhering to F.I.E.L.D. Guide standards.
• Resolve guest inquiries quickly, efficiently and courteously.
• Lead, motivate and develop team members.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Manager

Full Time Manager Halcyon, Denver, CO, US

10 days ago Requisition ID: 7001

Salary Range: $55,000.00 To $62,000.00 Annually

The ultimate 'non-hotel,’ Halcyon’s 154‑rooms blur the lines between hotel and gracious home with considered comfort, attention to detail and an impressive art collection. Adding to a level of thoughtful prestige is our proud accomplishment of being named Denver’s only AAA 4‑Diamond independent hotel in 2023, as well as being named one of Denver’s “Best Places to Work.”

This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to lead the front desk to create distinctive experiences.

Requested Tasks

• Select, onboard, train and cross train all front office team members
• Enhance guest experiences by ensuring adherence to F.I.E.L.D. Guide standards
• Resolve guest inquiries and/or concerns quickly, efficiently and courteously
• Prior experience preferred
• Guest-first attitude and approach
• Knowledge of the property, amenities and surrounding area
• Lead, motivate and develop Team Members

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company‑matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well‑being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Job Close Date: 10/31/26 or until filled