Front Desk Manager

Halcyon, a hotel in Cherry Creek; Denver (CO); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

Maternity/paternity leave

Pet insurance

401k matching

Student loan repayment program

PTO exchange

Job summary

Halcyon in Denver is seeking a front desk leader to elevate guest experiences and coach the front office team. You will onboard, train, and cross-train staff, ensuring the F.I.E.L.D. Guide standards are followed and guest inquiries are resolved with warmth and efficiency.

As part of Makeready’s team, you will foster a guest-centric atmosphere, develop Team Members, and coordinate across departments to maintain a seamless operation and memorable stays.

Qualifications

• Prior experience preferred
• Guest-first attitude and approach
• Knowledge of the property, amenities and surrounding area
• Lead, motivate and develop Team Members

Responsibilities

• Select, onboard, train and cross train all front office team members
• Enhance guest experiences by ensuring adherence to F.I.E.L.D. Guide standards
• Resolve guest inquiries and/or concerns quickly, efficiently and courteously
• Maintain open interdepartmental communication

Skills

Front desk leadership

Guest service

Team development

Interdepartmental communication

Job description

The ultimate 'non-hotel,’ Halcyon’s 154-rooms blur the lines between hotel and gracious home with considered comfort, attention to detail and an impressive art collection. Adding to a level of thoughtful prestige is our proud accomplishment of being named Denver’s only AAA 4-Diamond independent hotel in 2023, as well as being named one of Denver’s “Best Places to Work.”

This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to lead the front desk to create distinctive experiences.

Requested Tasks

• Select, onboard, train and cross train all front office team members
• Enhance guest experiences by ensuring adherence to F.I.E.L.D. Guide standards
• Resolve guest inquiries and/or concerns quickly, efficiently and courteously
• Maintain open interdepartmental communication

Requested Capabilities

• Prior experience preferred
• Guest-first attitude and approach
• Knowledge of the property, amenities and surrounding area
• Lead, motivate and develop Team Members

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Job Close Date: 10/31/26 or until filled