Front Desk Manager - Guest Experience & Team Leadership

TownePlace Suites Irving Las Colinas; Irving (TX); On-site; USD 20,664 - 24,796; Full time

Job summary

TownePlace Suites Irving Las Colinas is seeking a Front Office Manager to lead the front desk operations of the hotel. You will oversee a team, greet guests, handle inquiries and complaints, and maintain a professional lobby environment.

The ideal candidate has strong leadership and communication skills, with experience in hospitality and front desk supervision. This on-site role requires excellent time management and organizational abilities to ensure smooth daily operations.

Qualifications

• Minimum 2 years of hospitality experience.
• Minimum 2 years of front desk experience.
• At least 1 year of supervisory experience, preferably in hospitality.
• Proficiency in Windows OS and company-approved spreadsheets and word processing.
• Strong verbal and written communication skills.
• Ability to handle guest complaints promptly.
• High school diploma or equivalent.

Responsibilities

• Led and trained front desk staff and managed shift schedules.
• Process guest check-ins, confirm reservations, assign rooms, and issue room keys.
• Handle confidential guest information with integrity.
• Resolve guest complaints and requests in a friendly, professional manner.
• Ensure the lobby and common areas are clean and welcoming.
• Manage cash drawer contents and transactions during shifts.
• Coordinate with Housekeeping/Maintenance to ensure room readiness.
• Process payments (cash, debit, credit) and check-outs, resolving any charges.
• Generate daily reports (arrivals, departures, special requests) and ensure accuracy.
• Supervise staff performance and complete performance reviews.
• Assist guests with directions and information about the property and local areas.
• Perform administrative duties such as filing and updating records.
• Ensure all front desk activities (bookings, appointments, calls, emails) are handled efficiently.
• Complete other duties as assigned.

Skills

Front desk operations

Team leadership

Guest relations

Time management

Communication skills

Education

High school diploma or equivalent

Tools

Windows OS

Spreadsheets

Word processing

Job description

TownePlace Suites Irving Las Colinas is seeking a Front Office Manager to lead the front desk operations of the hotel. You will oversee a team, greet guests, handle inquiries and complaints, and maintain a professional lobby environment.

The ideal candidate has strong leadership and communication skills, with experience in hospitality and front desk supervision. This on-site role requires excellent time management and organizational abilities to ensure smooth daily operations.