Front Desk & Guest Experience Manager

AC Element Phoenix City North; Phoenix (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

AC Element Phoenix City North is seeking an experienced Front Office Manager to oversee the daily operations of the Front Desk Department and Guest Service areas. You will ensure that front desk and communications meet resort standards for maximum guest satisfaction and act as the main contact for guests and other resort departments.

Responsibilities include managing guest registration, check-in/check-out, room inventory, and service quality, while maintaining staffing levels and enforcing

Qualifications

• Front desk operations experience required.
• Three to five years of management experience required.
• Knowledgeable of loyalty programs, brand standards and hospitality industry systems preferred.

Responsibilities

• Oversee daily operations of the Front Desk Department and Guest Service areas to meet resort standards and guest satisfaction.
• Act as the main contact for guests and other resort departments.
• Ensure efficient guest registration, check-in/check-out, and telephone service.
• Maintain staff adherence to policy, courtesies, and timely guest assistance.
• Develop and implement up-selling techniques to promote hotel services and facilities and maximize occupancy.

Skills

Front desk operations

Management experience

Loyalty programs knowledge

Education

High school or equivalent

Bachelor's degree or equivalent

Job description

AC Element Phoenix City North is seeking an experienced Front Office Manager to oversee the daily operations of the Front Desk Department and Guest Service areas. You will ensure that front desk and communications meet resort standards for maximum guest satisfaction and act as the main contact for guests and other resort departments.

Responsibilities include managing guest registration, check-in/check-out, room inventory, and service quality, while maintaining staffing levels and enforcing