Front Desk Manager - Guest Experience Leader (OT)

Aimbridge Hospitality, LLC; West Palm Beach (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Disability income

Life insurance

Paid time off

Employee assistance program

401k retirement plan

Job summary

Aimbridge Hospitality, LLC is seeking a Front Desk Manager OEM for the Embassy Suites by Hilton West Palm Beach Central. You will lead the front desk, ensure warm welcomes, efficient check-ins, and oversee occupancy and revenue strategies while maintaining guest satisfaction.

This overtime-eligible management role requires a strong hospitality background, supervisory experience, and proficiency with Windows, spreadsheets, and word processing. On-site in West Palm Beach, Florida.

Qualifications

• Requires a 2-year or 4-year degree with related experience.
• 5+ years hospitality experience with supervisory responsibilities.
• Proficiency with Windows, Excel/Word.
• Valid driver’s license for local travel if needed.

Responsibilities

• Guest Experience Extraordinaire: Deliver standout service from check-in to check-out, ensuring guests feel welcomed and cared for.
• Front Desk Leader: Motivate and guide the team, uphold standards, ensure smooth procedures and high morale.
• Smooth Operator: Identify and resolve issues proactively, keeping operations running smoothly.
• Revenue & Communication Ace: Maximize room revenue with smart rate strategies and clear internal/guest communication.

Education

2 year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.

5+ years of progressive experience in a hotel or related field with supervisory experience

Proficient in Windows operating systems, spreadsheets, and word processing

Valid driver’s license from the applicable state

Job description

Aimbridge Hospitality, LLC is seeking a Front Desk Manager OEM for the Embassy Suites by Hilton West Palm Beach Central. You will lead the front desk, ensure warm welcomes, efficient check-ins, and oversee occupancy and revenue strategies while maintaining guest satisfaction.

This overtime-eligible management role requires a strong hospitality background, supervisory experience, and proficiency with Windows, spreadsheets, and word processing. On-site in West Palm Beach, Florida.