Front Desk Manager: Guest Experience Leader

Aimbridge-Hospitality; Las Vegas (NV); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Daily Pay

Medical/Dental/Vision

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k

Job summary

Aimbridge Hospitality seeks a Front Desk Assistant Manager OEM at Downtown Grand Hotel & Casino in Las Vegas. You will work with the Front Desk Manager to ensure warm welcomes, efficient check-ins, and smooth front-office operations.

You will help drive occupancy, monitor room revenue, and lead a team dedicated to exceptional guest service. The role emphasizes problem-solving, organization, and the ability to manage high-pressure situations in a hotel setting.

Qualifications

• 2-year college degree with 3+ years of related experience, or a 4-year degree with at least 1 year of related experience.
• 3-5 years of progressive experience in a hotel or related field, preferably with supervisory experience.
• Ability to handle stressful, high-pressure situations with composure; certification requirements may include Food Handlers, Alcohol Awareness, CPR, First Aid.

Responsibilities

• Assist in running the front office and lead the front desk team.
• Drive room revenue, boost occupancy, and maintain smooth operations.
• Resolve guest issues with calm and quick thinking.
• Maintain look, systems, and financial controls relevant to front desk operations.

Skills

Customer service

Leadership

Problem solving

Organizational skills

Education

Two-year college degree + 3+ years experience

Four-year college degree + 1 year experience

Job description

Aimbridge Hospitality seeks a Front Desk Assistant Manager OEM at Downtown Grand Hotel & Casino in Las Vegas. You will work with the Front Desk Manager to ensure warm welcomes, efficient check-ins, and smooth front-office operations.

You will help drive occupancy, monitor room revenue, and lead a team dedicated to exceptional guest service. The role emphasizes problem-solving, organization, and the ability to manage high-pressure situations in a hotel setting.