Front Desk Assistant Manager: Guest Experience Leader

Aimbridge Hospitality, LLC; Las Vegas (NV); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Short-Term and Long-Term Disability

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Downtown Grand Hotel & Casino is seeking a Front Desk Assistant Manager OEM for Aimbridge Hospitality in Las Vegas. You will work with the Front Desk Manager to ensure smooth front office operations, greet guests warmly, and drive occupancy while guiding the team to exceptional service.

The role emphasizes supervising the front desk, maintaining high standards, handling guest concerns, and supporting revenue-driven initiatives in a fast-paced hotel environment.

Qualifications

• Education requirements: 2-year degree with 3+ years experience or 4-year degree with 1+ year experience.
• 3-5 years progressive hotel experience, preferably with supervisory duties.
• Ability to handle high-stress situations with composure and objectivity.
• Certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Greet guests warmly and ensure smooth front desk operations.
• Lead, coach, and supervise front desk team to maintain high standards.
• Address guest concerns promptly with calm, effective problem-solving.
• Manage room revenue and front desk systems to keep operations organized and efficient.

Skills

Service with a Smile

Lead the Way

Problem-Solving

Attention to Detail

Education

2-year college degree + 3+ years

4-year college degree + 1+ year

Job description

Downtown Grand Hotel & Casino is seeking a Front Desk Assistant Manager OEM for Aimbridge Hospitality in Las Vegas. You will work with the Front Desk Manager to ensure smooth front office operations, greet guests warmly, and drive occupancy while guiding the team to exceptional service.

The role emphasizes supervising the front desk, maintaining high standards, handling guest concerns, and supporting revenue-driven initiatives in a fast-paced hotel environment.