Front Desk Manager: Guest Experience Leader

Sheraton Suites Columbus Worthington; Columbus (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee benefits

Hotel associate travel privileges

Job summary

Sheraton Suites Columbus Worthington is seeking a hands-on Front Desk Manager to lead the Front Office team, uphold Marriott brand standards, and ensure guest satisfaction.

You will oversee daily Front Desk operations, develop staff, manage guest services, and collaborate with Housekeeping, Engineering, Sales, and Food & Beverage to maintain smooth hotel operations in a fast-paced, full-service environment.

Qualifications

• Minimum 2–3 years of hotel Front Office experience, supervisory preferred.
• Experience with Marriott, Sheraton, or another full‑service hotel brand is strongly preferred.
• Experience with Marriott systems, including Lightspeed PMS, MGS, GXP, and Marriott Bonvoy, is a strong advantage.
• Strong leadership, coaching, and team management skills.
• Excellent customer service, communication, and conflict‑resolution abilities.
• Ability to multitask, prioritize responsibilities, and work under pressure.

Responsibilities

• Oversee daily Front Desk operations including check-in/check-out, billing, and guest requests.
• Lead and develop the Front Desk team; conduct daily briefings and performance reviews.
• Ensure Marriott brand compliance, guest satisfaction metrics, and enrollment goals.
• Manage night audit procedures, financial controls, and front office reporting.
• Coordinate with Housekeeping, Engineering, Sales, and F&B for seamless operations.

Skills

Leadership

Communication

Guest service

Conflict resolution

Multitasking

Tools

Lightspeed PMS

MGS

GXP

Marriott Bonvoy

Job description

Sheraton Suites Columbus Worthington is seeking a hands-on Front Desk Manager to lead the Front Office team, uphold Marriott brand standards, and ensure guest satisfaction.

You will oversee daily Front Desk operations, develop staff, manage guest services, and collaborate with Housekeeping, Engineering, Sales, and Food & Beverage to maintain smooth hotel operations in a fast-paced, full-service environment.