Front Office Assistant Manager: Guest Experience Leader

Pyramid Global Hospitality; Portland (OR); On-site; USD 55,000 - 75,000; Full time

Job summary

Pyramid Global Hospitality is a leading hospitality management company seeking an Assistant Front Office Manager for our Portland properties. You will oversee Front Office operations, mentor Front Desk Agents, and ensure training materials are in place to drive guest satisfaction.

You will coordinate with Maintenance and Housekeeping, manage room inventory and ADR, and lead the team to support revenue maximization while maintaining professional guest interactions.

Responsibilities

• Oversee Front Office operations
• Mentor a team of Front Desk Agents
• Ensure training materials are in place and used by each department
• Monitor room inventory, rate and availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy
• Lead by example to ensure all guest interactions are handled in a professional manner
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Provide support to Front Office staff during peak hours of business
• Oversee all areas of Front Office Operations while the Front Office Manager is not on property

Job description

Pyramid Global Hospitality is a leading hospitality management company seeking an Assistant Front Office Manager for our Portland properties. You will oversee Front Office operations, mentor Front Desk Agents, and ensure training materials are in place to drive guest satisfaction.

You will coordinate with Maintenance and Housekeeping, manage room inventory and ADR, and lead the team to support revenue maximization while maintaining professional guest interactions.