Assistant Manager, Front Office

Pyramid Global Hospitality; Portland (ME); On-site; USD 52,000 - 76,000; Full time

Job summary

Pyramid Global Hospitality is seeking an energetic and guest-focused leader to join our Front Office team as the Assistant Front Office Manager. You will guide daily operations, mentor front desk staff, and ensure smooth check-in/check-out experiences for our guests.

You will work closely with maintenance and housekeeping to coordinate tasks, maximize revenue opportunities, and maintain high service standards across our portfolio of properties.

Responsibilities

• Assist with oversight of Front Office operations.
• Mentor and develop a team of Front Desk Agents.
• Ensure training materials are in place and used by each department.
• Monitor room inventory, rate and plan availability to maximize revenue and occupancy.
• Lead by example to ensure all guest interactions are professional.

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels https://protect.checkpoint.com/v2/r01/ https://www.benchmarkresortsandhotels.com. Axiom Hospitality https://protect.checkpoint.com/v2/r01/ https://www.axiomhospitality.com/. PYRAMIDWORKS https://protect.checkpoint.com/v2/r01/ https://www.pyramidworks.com/. YXAzOndoZWVsb2Nrc3RyZWV0Y2FwaXRhbDpjOm9mZmljZTM2NV9lbWFpbHNfYXR0YWNobWVudDpkYjgwNmI2MmZhYWVhMjYxMjdiYzY5ZjE3ZjQ3YjJlOTo3OmU1MzY6NGQ0NTM0ZTA3N2MxZDMwMzYwN2UzZTg5NzdkZmRmYTY0MTMwNzI2OWQ4MGNhYTAxMTFjNzE3ZGE3ZmYxMjcwYjpwOlQ6VA

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

What you will have an opportunity to do:

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe.

At Pyramid, we are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether we are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact.

We are looking for a highly motivated, customer focused leader to join our Front Office team as the Assistant Front Office Manager. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

• You will assist with oversight of the Front Office operations
• You will assist in developing and mentoring a team of Front Desk Agents
• You will assist in ensuring proper training materials are in place and used by each department. You will monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy.
• You will lead by example to ensure all guest interactions are handled in a professional manner.
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Provide support to Front Office staff during peak hours of business
• Oversee all areas of Front Office Operations while the Front Office Manager is not on property

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What are we looking for?

Compensation:

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.