Front Desk Manager: Elevate Guest Experience & Ops

HEI Hotels & Resorts; Basalt (CO); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical & Dental insurance

Vision insurance

Paid time off

Pet insurance

401(k) with matching

Hotel room discounts

Job summary

HEI Hotels & Resorts is seeking a Front Desk Leader at Element Basalt to oversee guest arrival, service standards, and staff supervision. You will forecast, report, and help manage the front office budget while ensuring optimal labor use.

Role requires at least 2 years front desk experience, familiarity with PMS, and strong guest relations skills. You will collaborate with sales to improve occupancy and revenue, while maintaining brand quality and compliance.

Qualifications

• Minimum of 2 years Front Desk experience, preferably in leadership role.
• Proficient with PMS system and basic financial handling.
• Strong knowledge of brand reward programs and guest services.
• Able to handle cash and credit transactions with accuracy.
• Excellent verbal and written communication with guests and staff.
• Capable of resolving conflicts calmly and professionally.
• Familiar with hotel operations and local area attractions.
• Understanding of wage, hour laws and equal employment opportunity.
• Able to adapt communication for different audiences.
• Ability to lead, train, and develop front desk staff.

Responsibilities

• Ensure efficient guest registration, checkout, and service while upholding brand standards.
• Prepare forecasts, reports, and assist in room budget development.
• Monitor front office systems and equipment for optimal performance.
• Track guest satisfaction and maximize feedback usage.
• Control labor costs via scheduling and labor-management tools.
• Hire, train, develop, and discipline staff as needed; complete performance appraisals.
• Communicate directions clearly to staff both verbally and in writing.
• Collaborate with other departments to boost guest satisfaction.
• Maintain inventory status to optimize revenues and guest expectations.
• Address complaints and resolve issues to uphold service quality.
• Partner with Sales to improve occupancy and revenue targets.

Skills

Leadership experience

Customer service

Cash handling

Communication skills

Problem solving

Brand program knowledge

Team coordination

Emergency awareness

Legal/compliance awareness

Interpersonal skills

Tools

PMS system

Job description

HEI Hotels & Resorts is seeking a Front Desk Leader at Element Basalt to oversee guest arrival, service standards, and staff supervision. You will forecast, report, and help manage the front office budget while ensuring optimal labor use.

Role requires at least 2 years front desk experience, familiarity with PMS, and strong guest relations skills. You will collaborate with sales to improve occupancy and revenue, while maintaining brand quality and compliance.