Front Desk/Manager

RICHMOND ADAPTIVE DENTAL CARE PLLC; Virginia (MN); On-site; USD 36,000 - 52,000; Full time

Job summary

RICHMOND ADAPTIVE DENTAL CARE PLLC is seeking a Front Desk Coordinator to streamline daily operations and ensure a welcoming patient experience. You will handle check-in/out, scheduling, insurance tasks, and financial coordination with a calm, professional demeanor.

Ideal candidates have dental software experience, strong communication, and the ability to multitask while maintaining HIPAA compliance and accurate record-keeping. Bilingual skills are a plus.

Qualifications

• Customer service skills with a friendly, patient-focused approach.
• Experience with dental software (Dentrix, Eaglesoft, OpenDental) required.
• Familiarity with insurance concepts including PPO, HMO, Medicaid and pre-authorizations.
• Strong verbal and written communication abilities.
• Ability to multitask across phones, patients, and admin tasks.
• Knowledge of HIPAA privacy and compliance.
• Basic accounting skills for posting payments and balancing.

Responsibilities

• Greet patients and verify information at check-in/out.
• Manage scheduling, confirmations, cancellations, and provider calendars.
• Verify insurance eligibility, benefits, and pre-authorizations.
• Present treatment plans and collect payments; explain balances.
• Answer calls, respond to messages, and maintain professional communication.
• Maintain patient records and ensure HIPAA compliance.
• Support daily admin tasks and office organization.

Skills

Customer Service

Dental Software

Insurance Knowledge

Communication

Multitasking

HIPAA Compliance

Basic Accounting

Tools

Dentrix

Eaglesoft

OpenDental

Job description

Job Description

Front Desk Coordinator ensures smooth daily operations by managing patient communication, scheduling, financial coordination, and administrative support to maintain an efficient and welcoming dental practice.

. Key Responsibilities

• Patient Check-In/Out - Greet patients, verify information, update records, and manage end-of-visit procedures.
• Appointment Scheduling - Manage calendars, confirm appointments, handle cancellations, and optimize provider schedules.
• Insurance Verification - Confirm eligibility, benefits, frequencies, and pre-authorizations.
• Financial Coordination - Present treatment plans, collect payments, explain balances, and process claims.
• Phone & Communication Management - Answer calls, respond to messages, and maintain professional communication.
• Record Management - Maintain accurate patient records and ensure HIPAA compliance.
• Office Support - Assist with daily administrative tasks, reports, and office organization.

Required Skills & Qualifications

• Customer Service Skills - Friendly, professional, patient-focused.
• Dental Software Knowledge - Experience with Dentrix, Eaglesoft, OpenDental, or similar.
• Insurance Understanding - PPO, HMO, Medicaid, pre-auths, frequencies, limitations.
• Communication Skills - Clear verbal and written communication.
• Multitasking - Ability to manage phones, patients, and admin tasks simultaneously.
• HIPAA Knowledge - Protect patient privacy and follow compliance rules.
• Basic Accounting - Payment posting, balancing, and financial accuracy.

Preferred Experience

• 1-2 years in a dental office or medical front desk
• Familiarity with treatment planning, insurance breakdowns, and claim follow-up
• Bilingual skills -Fluent in English and Spanish

Personal Qualities

• Warm, welcoming, and patient-focused
• Detail-oriented and organized
• Calm under pressure
• Team-oriented
• Problem-solver with a positive attitude