Front Desk Maestro: Guest Experience & Night Audit

Modus Hotels; Nashville (TN); Hybrid; USD 28,000 - 38,000; Full time

Benefits offered by this job

Hotel discounts

Competitive pay

Growth opportunities

Job summary

PM Hotel Group in Nashville is seeking a friendly and reliable Front Desk Associate to greet guests, check them in/out, and ensure a warm, seamless stay.

You will share local tips, manage guest requests with poise, and maintain front desk operations with computers, databases, and property management systems. A High School diploma is required, with 3–6 months of related experience preferred.

Qualifications

• High School diploma or equivalent.
• 3–6 months of related experience preferred.
• Excellent people skills and a friendly, professional demeanor.

Responsibilities

• Be the welcoming face at the front desk and assist guests from check-in to check-out.
• Provide warm, knowledgeable recommendations about local restaurants, events, and attractions.
• Handle guest requests promptly and professionally while using computers, databases and the property management system.

Skills

Customer service

Communication

Front desk ops

Knowledge of area

Education

High School diploma or equivalent

Tools

Computers

Databases

Property management systems

Job description

PM Hotel Group in Nashville is seeking a friendly and reliable Front Desk Associate to greet guests, check them in/out, and ensure a warm, seamless stay.

You will share local tips, manage guest requests with poise, and maintain front desk operations with computers, databases, and property management systems. A High School diploma is required, with 3–6 months of related experience preferred.