Front Desk Leadership & Guest Experience

Lm Services Corporation; Edmundson (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Employee discount

Job summary

Lm Services Corporation seeks an Assistant Front Office Manager to oversee and support the front office, ensuring adherence to Marriott procedures and total guest satisfaction. You will assist front desk staff with registrations, data collection, and room preferences while maintaining service standards.

Responsibilities include greeting guests, processing reservations, answering inquiries, closing accounts at checkout, and resolving issues calmly during peak times or emergencies.

Qualifications

• 3 years hotel front desk experience is required.
• Ability to input information via computer system.
• Excellent English written and verbal communication skills.

Responsibilities

• Greet guests with a friendly, professional welcome and address by name.
• Process registrations, collect data, and confirm details (guests, room, dates).
• Answer phones promptly and route inquiries to appropriate staff.
• Close guest accounts at checkout and resolve guest concerns through negotiation if needed.
• Troubleshoot issues calmly during peak times or emergencies.

Skills

Customer service

Communication

Problem solving

Team leadership

Tools

Reservation system

Job description

Lm Services Corporation seeks an Assistant Front Office Manager to oversee and support the front office, ensuring adherence to Marriott procedures and total guest satisfaction. You will assist front desk staff with registrations, data collection, and room preferences while maintaining service standards.

Responsibilities include greeting guests, processing reservations, answering inquiries, closing accounts at checkout, and resolving issues calmly during peak times or emergencies.