Front Desk Leader: Path to Manager-in-Training

Scenthound San Diego, CA; San Diego (CA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Free food & snacks

Free uniforms

Training & development

401(k)

Company parties

Job summary

Scenthound is seeking a friendly Front Deck at our Scenter to greet dogs and their parents, drive membership sign-ups, and keep the front of house running smoothly. This hands-on role offers a clear path into Manager-in-Training for growth and leadership opportunities within the Scenthound career path.

The ideal candidate is warm with people, calm under pressure, and eager to learn the business, coach up, and take on more over time. Benefits and advancement await motivated individuals.

Qualifications

• Customer service, retail, hospitality, or sales experience preferred.
• Comfort with sales conversations and membership goals.
• Confidence and empathy handling dogs of all sizes and temperaments.
• Ability to lift up to 70 pounds and stand for long periods, with or without reasonable accommodation.
• Strong organizational and time-management skills.
• Basic computer and point-of-sale comfort.

Responsibilities

• Greet every dog and dog parent, check dogs in and out, and set the tone for a warm, professional experience.
• Drive membership — explain the Scenthound wellness model, convert trials to memberships, and hit sales and rebooking goals.
• Support scheduling and the daily flow at the front of house.
• Log each dog’s health indicators and details in the S.C.E.N.T. Check app.
• Handle client questions and concerns with professionalism and follow-through.
• Keep the lobby and front of house clean, stocked, and on-brand.
• Support payments, point-of-sale, and accurate record-keeping.
• Cross-train in every Scenter role to understand the full operation.

Skills

Warm communication

People-first approach

Coachability

Goal-oriented

Attention to detail

Customer service

Tools

POS systems

Job description

Scenthound is seeking a friendly Front Deck at our Scenter to greet dogs and their parents, drive membership sign-ups, and keep the front of house running smoothly. This hands-on role offers a clear path into Manager-in-Training for growth and leadership opportunities within the Scenthound career path.

The ideal candidate is warm with people, calm under pressure, and eager to learn the business, coach up, and take on more over time. Benefits and advancement await motivated individuals.