Front Desk Leader - On-Site | Elevate Guest Experience

CSM Careers; Boston, Marlborough (MA, MA); On-site; USD 55,000 - 65,000; Full time

Job summary

Hilton Garden Inn Marlborough is seeking a hands-on Front Desk Manager to lead the front desk team with visible, active leadership and a focus on guest service. You will own scheduling, train staff, and ensure consistent service standards while working mid-day shifts, weekends, and evenings.

Join a team that embraces the 'everyone sells' mindset and collaborates with sales to deliver an outstanding guest experience.

Qualifications

• 2+ years of customer service and 1+ years supervisory/management experience required.
• Must be detail oriented with ability to communicate well with all levels.
• Able to problem-solve with employees and guests in a fast-paced environment.
• Clear written and verbal communication skills.
• Education: High school diploma or GED required; college degree or equivalent experience preferred.

Responsibilities

• Take full ownership and lead from the front by being present at the front desk.
• Train, coach, and develop front desk team with focus on service, sales, consistency, and accountability.
• Provide expectations and hold team members accountable for performance, attendance, procedures and service delivery.
• Model and reinforce Hilton’s service standards in every guest interaction.
• Maintain schedule flexibility to support operations; own the front desk and staffing.

Skills

Customer service

Supervisory experience

Communication

Problem solving

Education

High school diploma or GED

College degree or equivalent experience preferred

Job description

Hilton Garden Inn Marlborough is seeking a hands-on Front Desk Manager to lead the front desk team with visible, active leadership and a focus on guest service. You will own scheduling, train staff, and ensure consistent service standards while working mid-day shifts, weekends, and evenings.

Join a team that embraces the 'everyone sells' mindset and collaborates with sales to deliver an outstanding guest experience.