Front Desk Leader — Member Experience

New York Sports Club; Village of Larchmont (NY); On-site; USD 45,000 - 55,000; Full time

Job summary

New York Sports Club is seeking a Front Desk Supervisor in Village of Larchmont to provide exceptional customer service and oversee the Service & Sales Representative team. This role ensures a welcoming environment and focuses on member retention through effective management skills.

The ideal candidate will have supervisory experience, strong communication skills, and a commitment to the club's mission of improving lives through fitness.

Full-time position with scheduling requirements including weekends.

Qualifications

• 2–3 years of face-to-face customer service experience.
• At least 1 year of supervisory experience in a fitness environment.
• Ability to handle challenging member issues with professionalism.

Responsibilities

• Provide a welcoming and safe environment for members and guests.
• Assist in the support and assessment of SSR performance.
• Manage accounts receivable collections and retention-focused tasks.

Skills

Customer service

Supervisory experience

Communication skills

Problem solving

Education

AED/CPR certification

Tools

POS systems

Job description

New York Sports Club is seeking a Front Desk Supervisor in Village of Larchmont to provide exceptional customer service and oversee the Service & Sales Representative team. This role ensures a welcoming environment and focuses on member retention through effective management skills.

The ideal candidate will have supervisory experience, strong communication skills, and a commitment to the club's mission of improving lives through fitness.

Full-time position with scheduling requirements including weekends.