Gym Front Desk Supervisor: Member Experience Leader

New York Sports Club; Oceanside (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

New York Sports Club is seeking a Front Desk Supervisor to help create a welcoming, safe environment for members during opening and closing hours through exceptional customer service. You will role-model the Service & Sales Representatives, support retention, and assist with billing-related calls and daily club operations.

Responsibilities include developing SSRs to deliver on our mission and guiding principles, engaging with members to drive retention and referrals, addressing feedback

Responsibilities

• Promote, maintain, and protect the customer experience by developing Service & Sales Representatives (SSR) to be solution-oriented and consistently deliver on our mission, values, and guiding principles.
• Engage with and build genuine connections with all members and guests to foster their interest in our offerings, drive membership sales through referrals, and encourage their continued retention.
• Ensure a quick response time to member feedback, complaints, and escalate issues to club management as necessary.
• Navigate basic questions about membership, services, and billing inquiries.

Job description

New York Sports Club is seeking a Front Desk Supervisor to help create a welcoming, safe environment for members during opening and closing hours through exceptional customer service. You will role-model the Service & Sales Representatives, support retention, and assist with billing-related calls and daily club operations.

Responsibilities include developing SSRs to deliver on our mission and guiding principles, engaging with members to drive retention and referrals, addressing feedback