Closing Front Desk Supervisor: Member Experience Leader

New York Sports Club; Village of Larchmont (NY); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading fitness company in the Village of Larchmont is seeking a Front Desk Supervisor to enhance customer experiences and lead a team of Service & Sales Representatives. The ideal candidate will have 2–3 years of direct customer service experience and at least 1 year in a supervisory role. Responsibilities include managing team performance, promoting member engagement, and resolving customer issues swiftly. This full-time position includes weekends, guiding the team to ensure operational excellence and adherence to standards.

Qualifications

• 2–3 years of face-to-face customer service experience.
• At least 1 year of supervisory experience.
• Child & Adult AED/CPR certified.
• Ability to learn and maximize POS/membership systems.
• Track record of working in a team-oriented environment.

Responsibilities

• Promote and protect the customer experience.
• Engage with members to drive sales and retention.
• Assist in supporting and assessing team performance.
• Collaborate with club team and corporate personnel.
• Resolve customer complaints with a service-focused approach.

Skills

Face-to-face customer service experience

Supervisory experience in fitness or hospitality

Communication and interpersonal skills

Organizational skills

Problem-solving

Team-oriented environment

Ability to handle challenging member issues

Job description

A leading fitness company in the Village of Larchmont is seeking a Front Desk Supervisor to enhance customer experiences and lead a team of Service & Sales Representatives. The ideal candidate will have 2–3 years of direct customer service experience and at least 1 year in a supervisory role. Responsibilities include managing team performance, promoting member engagement, and resolving customer issues swiftly. This full-time position includes weekends, guiding the team to ensure operational excellence and adherence to standards.