Front Desk Leader – Guest Experience & Ops

BENCHMARK; Berkeley (CA); Presencial; USD 85.000 - 90.000; Jornada completa

Descripción de la vacante

Pyramid Global Hospitality is seeking a Front Desk Supervisor for the Residence Inn Berkeley in Berkeley, CA. The role entails overseeing daily front desk operations, guest inquiries, and reservations at a premium hotel location.

The ideal candidate has 3–5 years in front desk or hotel operations, 1–3 years in supervision, and experience with property management systems and hotel reservation software. Strong customer service and leadership skills are essential.

Formación

• Bachelor's degree in hospitality management or related field.
• Experience in front desk or hotel operations.
• Experience supervising staff.

Responsabilidades

• Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries.
• Ensure all front desk procedures align with hotel policies and brand standards.
• Maintain accuracy with guest records, billing and payment processing.
• Oversee cash handling procedures, deposits and billing accuracy.
• Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
• Foster a positive work environment and promote teamwork among associates.
• Monitor staff performance and provide coaching and feedback.
• Recruit, train, schedule and supervise front desk associates.
• Address and resolve guest complaints and special requests promptly and professionally.

Conocimientos

Customer service

Leadership

Conflict resolution

Communication

Problem-solving

Teamwork

Educación

Bachelor's degree in hospitality management

Herramientas

Property management systems

Hotel reservation software

Descripción del empleo

Pyramid Global Hospitality is seeking a Front Desk Supervisor for the Residence Inn Berkeley in Berkeley, CA. The role entails overseeing daily front desk operations, guest inquiries, and reservations at a premium hotel location.

The ideal candidate has 3–5 years in front desk or hotel operations, 1–3 years in supervision, and experience with property management systems and hotel reservation software. Strong customer service and leadership skills are essential.