Front Office Manager

Residence Inn Berkeley; Berkeley (CA); Presencial; USD 85.000 - 90.000; Jornada completa

Descripción de la vacante

Pyramid Global Hospitality is seeking a Front Desk Supervisor for the Residence Inn Berkeley in Berkeley, CA. The role entails overseeing daily front desk operations, guest inquiries, and reservations at a premium hotel location.

The ideal candidate has 3–5 years in front desk or hotel operations, 1–3 years in supervision, and experience with property management systems and hotel reservation software. Strong customer service and leadership skills are essential.

Formación

• Bachelor's degree in hospitality management or related field.
• Experience in front desk or hotel operations.
• Experience supervising staff.

Responsabilidades

• Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries.
• Ensure all front desk procedures align with hotel policies and brand standards.
• Maintain accuracy with guest records, billing and payment processing.
• Oversee cash handling procedures, deposits and billing accuracy.
• Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
• Foster a positive work environment and promote teamwork among associates.
• Monitor staff performance and provide coaching and feedback.
• Recruit, train, schedule and supervise front desk associates.
• Address and resolve guest complaints and special requests promptly and professionally.

Conocimientos

Customer service

Leadership

Conflict resolution

Communication

Problem-solving

Teamwork

Educación

Bachelor's degree in hospitality management

Herramientas

Property management systems

Hotel reservation software

Descripción del empleo

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Experience an energizing Residence Inn by Marriott Berkeley. Soaring 17 stories high, this Berkeley, CA hotel features 331 suites with fully equipped kitchens, separate living spaces, and a thoughtful collection of modern amenities. We offer over 15,000 sq.ft. of flexible meeting & event space as well as a rooftop restaurant and bar with spectacular views of the San Francisco Bay Area. Located in the heart of Downtown Berkeley, half a block from Downtown Berkeley BART station and several bus routes making it simple to commute to and from your new career adventure. At Residence Inn Berkeley, not only do we welcome DIVERSITY, We embrace it, encourage it, and celebrate it. CARE / RESPECT / REWARDS EEOC/ADA/VET/LGBTQ+What you will have an opportunity to do:Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries.Ensure all front desk procedures align with hotel policies and brand standards.Maintain accuracy with guest records, billing and payment processing.Oversee cash handling procedures, deposits and billing accuracy.Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.Foster a positive work environment and promote teamwork among associates.Monitor staff performance and provide coaching and feedback.Recruit, train, schedule and supervise front desk associates.Address and resolve guest complaints and special requests promptly and professionally.What are we looking for?Bachelor’s degree in hospitality management or related field is preferred.3-5 years of experience in front desk or hotel operations, with at least 1-3 years in a supervisory role.Experience with property management systems and hotel reservation software is preferred.Excellent customer service and conflict resolution abilities.Strong leadership, communication and problem-solving skills.Ability to work flexible hours; including weekends and holidays.Compensation:$85,000.00-$90,000.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.