Front Office Manager: Elevate Guest Experience & Lead Team

Aloft San Francisco Airport; Millbrae (CA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical coverage (multiple tiers)

Dental & Vision coverage

Teledoc services

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Job summary

Aloft San Francisco Airport is seeking a results-driven Front Office Manager to lead our front desk operations and ensure outstanding guest service. You will oversee a team of front desk agents and collaborate with other departments to create a smooth guest journey.

You will manage HR functions including recruiting, orientation, training, coaching, and performance reviews to maintain a motivated staff. This role demands strong communication, leadership, and hospitality expertise in a fast-paced

Qualifications

• 2+ years of experience in hotel front desk management/supervisory operations or related field.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Read, write and speak English fluently.
• Proficient in hotel management software and Microsoft Office.
• Detail-oriented and able to multi-task effectively.
• Customer service oriented and committed to providing exceptional guest experiences.
• Prior cash handling experience necessary.
• Ability to work flexible hours, including weekends and holidays as needed.

Responsibilities

• Lead front desk operations and guest services to ensure a seamless guest experience.
• Supervise and coach front desk agents; collaborate with other departments.
• Coordinate recruiting, orientation, training, and performance reviews.
• Maintain a skilled and motivated workforce and monitor service quality.

Skills

Front desk management

Leadership

Communication

English fluency

Hotel software

Attention to detail

Customer service

Cash handling

Flexible scheduling

Tools

Opera PMS

Micros

Microsoft Office

Job description

Aloft San Francisco Airport is seeking a results-driven Front Office Manager to lead our front desk operations and ensure outstanding guest service. You will oversee a team of front desk agents and collaborate with other departments to create a smooth guest journey.

You will manage HR functions including recruiting, orientation, training, coaching, and performance reviews to maintain a motivated staff. This role demands strong communication, leadership, and hospitality expertise in a fast-paced