Front Desk Leader & Concierge Team Champion

Strattonamenities; Town/Village of Harrison (NY); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Strattonamenities is seeking a Lead Concierge in West Harrison, NY, to oversee front desk operations and lead a concierge team. The ideal candidate will have at least five years of experience in hospitality or luxury customer service and proven leadership skills. Responsibilities include providing exceptional service to residents, addressing concerns, managing schedules, and developing concierge SOPs. Benefits include health, dental, and vision insurance, paid sick leave, and paid time off, with a pay range of $21-$22 per hour.

Qualifications

• Minimum of five years of hospitality or luxury customer service experience.
• Prior leadership or supervisory experience required.
• Exceptional interpersonal and guest service skills.

Responsibilities

• Oversee front desk operations and lead the concierge team.
• Set a high standard for professionalism and service.
• Address resident concerns and complaints promptly.

Skills

Hospitality passion

Communication skills

Leadership

Problem-solving

Team management

Interpersonal skills

Job description

Strattonamenities is seeking a Lead Concierge in West Harrison, NY, to oversee front desk operations and lead a concierge team. The ideal candidate will have at least five years of experience in hospitality or luxury customer service and proven leadership skills. Responsibilities include providing exceptional service to residents, addressing concerns, managing schedules, and developing concierge SOPs. Benefits include health, dental, and vision insurance, paid sick leave, and paid time off, with a pay range of $21-$22 per hour.