Front Desk Lead - Resident & Visitor Concierge

EmergencyMD; Boston (MA); On-site; USD 22,041 - 28,929; Full time

Benefits offered by this job

Health insurance

Paid time off

Free meals

Free parking

Life insurance

Job summary

German Centre is hiring a Receptionist Lead to greet and screen residents and visitors, manage lobby operations, and perform essential administrative tasks. The role requires strong communication, teamwork, and the ability to handle confidential information with care.

The position is full-time with day shifts and occasional weekend/holiday rotations based on staffing needs. Compensation is $16.00–$21.00 per hour, depending on experience and qualifications.

Qualifications

• High School Diploma or Equivalent.
• Age 18+ years of age.
• Excellent interpersonal and communication skills, with the ability to interact professionally and effectively with residents, families, visitors, vendors, and team members.
• Strong judgment, problem‑solving skills, and the ability to work independently while taking initiative in a fast‑paced environment.
• Proficiency in general office procedures, administrative support, and clerical tasks, including experience with standard office equipment and computer applications.
• Ability to communicate fluently in English – both verbally and written

Responsibilities

• Greet, screen, and assist residents, visitors, families, vendors, and prospective residents; manage lobby operations, phones, paging systems, and visitor sign in procedures.
• Perform administrative and clerical functions including mail distribution, correspondence, filing, copying, supply inventory tracking, and operation of office equipment.
• Maintain accurate records such as daily census lists, emergency census books, resident information, while maintaining confidentiality and compliance with HIPAA and facility policies.
• Support facility operations by managing deliveries, payroll and check distribution, raffle coordination, vendor/service personnel check-in, and communication with department heads and administration.

Skills

Interpersonal skills

Communication skills

English fluency

Problem solving

Independence

Education

High School Diploma or Equivalent

Job description

German Centre is hiring a Receptionist Lead to greet and screen residents and visitors, manage lobby operations, and perform essential administrative tasks. The role requires strong communication, teamwork, and the ability to handle confidential information with care.

The position is full-time with day shifts and occasional weekend/holiday rotations based on staffing needs. Compensation is $16.00–$21.00 per hour, depending on experience and qualifications.