Front Desk Receptionist Lead

United Urology Group; Annapolis (MD); On-site; USD 29,000 - 33,000; Full time

Job summary

United Urology Group is seeking a Front Desk Receptionist Lead to shape first impressions and support a patient‑centered practice. Lead responsibilities include coaching staff, coordinating front/back office flow, and ensuring a professional, caring patient experience.

You will train new staff, manage schedules, verify patient information, and support billing and referrals while maintaining HIPAA compliance in a fast-paced clinic environment.

Qualifications

• Knowledge of medical terminology used in urology and CPT/ICD coding.
• Strong commitment to patient privacy and HIPAA compliance.
• Excellent customer service with effective communication.

Responsibilities

• Oversee front office workflows to ensure smooth operations.
• Provide training for new front office staff and complete competency checklists.
• Schedule appointments and coordinate tests as directed by the physician.

Skills

Medical terminology

HIPAA compliance

Customer service

Typing 40 wpm

Education

High School Diploma or GED

Job description

Why Join Us?

At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.

We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff! We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. We offer competitive salaries and a great work/life balance: enjoy your weekends! UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!

Job Description

We are seeking a Front Desk Receptionist Lead to join our dedicated team of front office associates. As the Lead, your role is pivotal in shaping the first impression of our practice, ensuring a positive and professional experience for our patients while embodying a "we care" attitude. In this position, you will play a key role in enhancing team performance through leadership, coaching, and guidance.

Primary Duties & Responsibilities

• Oversee front office workflows to facilitate smooth and efficient operations, minimizing bottlenecks and ensuring seamless coordination between the front and back office.
• Provide effective training for new office staff, ensuring they complete competency checklists.
• Schedule appointments and assist in coordinating any additional testing as directed by the physician.
• Review provider(s) schedules in advance to ensure block schedules' accuracy and monitor appointment fulfillment rates.
• Compile all necessary patient paperwork for daily appointments.
• Collect co-pays and outstanding balances during check-in, entering the daily batch into the Practice Management system.
• Review and enter patient demographics and clinical information into Practice Management and EHR, ensuring completeness and accuracy.
• Scan front and back copies of patients' driver's licenses and insurance cards into Ntierprise.
• Ensure all required referrals are obtained, scanned into the EMR, and linked to appointments in Practice Management.
• Reconcile payment batches at the end of each day and submit them to the Site Manager.
• Schedule follow-up procedures and coordinate local ASC cases.
• Assist patients with the completion of the Phreesia registration system.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications

• Minimum requirement of a High School Diploma or GED.
• At least two (2) years of front office experience in a medical setting.
• Prior leadership experience is preferred.

Knowledge, Competencies & Skills

• Proficient in Medical Terminology, ICD-9, and CPT-4 Codes.
• Exceptional customer service skills.
• Strong written and verbal communication abilities.
• Proficient in computer software and database skills.
• Exceptional attention to detail.
• Ability to multitask and excel in a fast-paced environment.
• Strong proactive problem-solving skills.Typing speed of a minimum of 40 words per minute.
• Very comfortable asking probing questions to patients.
• Must demonstrate a caring, compassionate, and patient attitude.
• Maintain HIPAA compliance.
• Ability to type 40 Words Per Minute.

Job Type:

Full-Time

Pay Range:

$21.00 - $24.00 per hour or $00,000 - $00,000 annually

Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.

This position has no close date. Applications will be accepted until an offer has been extended and accepted.

Equal Opportunity Employer:

Our Practice is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.

The successful candidate(s) for any UUG position will be subject to a pre-employment background check.