Front Desk Lead — Mountain Lodge (Housing & Benefits)

Pinedale Online; Pinedale (WY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Housing may be available for qualified

Professional development opportunities

Supportive and collaborative work环境

Job summary

White Pine Adventure Inn in Hugo, Wyoming is seeking a Guest Services Supervisor to lead daily front desk and breakfast operations, ensuring a warm, seamless guest experience from check-in to check-out.

The role requires prior hotel front desk or hospitality supervisory experience, familiarity with RoomMaster, and strong organizational and communication skills. This is a full-time, on-site position with competitive pay and potential housing. Reports to the General Manager.

Qualifications

• Prior experience in hotel front desk, guest services, or hospitality supervision.
• Familiarity with property management systems; RoomMaster experience preferred.
• Strong organizational skills with the ability to manage inventory and vendor ordering.
• Excellent communication and problem-solving skills with a guest-first mindset.
• Availability to work a flexible schedule, including early mornings, weekends, and holidays.
• Clean background check and valid driver's license.

Responsibilities

• Supervise daily front desk and breakfast operations, ensuring consistent, high-quality service throughout each shift.
• Oversee guest check-ins and check-outs, resolving guest concerns promptly and professionally.
• Manage room inventory and reservation accuracy in RoomMaster, including rate, availability, and booking adjustments.
• Monitor and manage OTA channels (e.g., Expedia, Booking.com) to maintain accurate listings, rates, and availability.
• Coordinate inventory ordering for front desk and operational supplies, tracking usage and reordering as needed.
• Oversee breakfast ordering and supply levels, coordinating with vendors to ensure consistent guest offerings.
• Uphold quality service and safety standards across the property, addressing issues proactively and training staff on best practices.
• Support scheduling and supervision of front desk staff, providing coaching and hands-on guidance during shifts.
• Communicate effectively with the General Manager and team members to ensure smooth daily operations and guest satisfaction.

Skills

Front desk experience

Guest-focused communication

Inventory management

Flexible schedule

Problem-solving

Tools

RoomMaster

Job description

White Pine Adventure Inn in Hugo, Wyoming is seeking a Guest Services Supervisor to lead daily front desk and breakfast operations, ensuring a warm, seamless guest experience from check-in to check-out.

The role requires prior hotel front desk or hospitality supervisory experience, familiarity with RoomMaster, and strong organizational and communication skills. This is a full-time, on-site position with competitive pay and potential housing. Reports to the General Manager.