Guest Services Supervisor

Pinedale Online!; Pinedale (WY); Presencial; USD 28.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Comprehensive benefits

Housing may be available for qualified

Professional development opportunities

Supportive and collaborative work环境

Descripción de la vacante

White Pine Adventure Inn in Hugo, Wyoming is seeking a Guest Services Supervisor to lead daily front desk and breakfast operations, ensuring a warm, seamless guest experience from check-in to check-out.

The role requires prior hotel front desk or hospitality supervisory experience, familiarity with RoomMaster, and strong organizational and communication skills. This is a full-time, on-site position with competitive pay and potential housing. Reports to the General Manager.

Formación

• Prior experience in hotel front desk, guest services, or hospitality supervision.
• Familiarity with property management systems; RoomMaster experience preferred.
• Strong organizational skills with the ability to manage inventory and vendor ordering.
• Excellent communication and problem-solving skills with a guest-first mindset.
• Availability to work a flexible schedule, including early mornings, weekends, and holidays.
• Clean background check and valid driver's license.

Responsabilidades

• Supervise daily front desk and breakfast operations, ensuring consistent, high-quality service throughout each shift.
• Oversee guest check-ins and check-outs, resolving guest concerns promptly and professionally.
• Manage room inventory and reservation accuracy in RoomMaster, including rate, availability, and booking adjustments.
• Monitor and manage OTA channels (e.g., Expedia, Booking.com) to maintain accurate listings, rates, and availability.
• Coordinate inventory ordering for front desk and operational supplies, tracking usage and reordering as needed.
• Oversee breakfast ordering and supply levels, coordinating with vendors to ensure consistent guest offerings.
• Uphold quality service and safety standards across the property, addressing issues proactively and training staff on best practices.
• Support scheduling and supervision of front desk staff, providing coaching and hands-on guidance during shifts.
• Communicate effectively with the General Manager and team members to ensure smooth daily operations and guest satisfaction.

Conocimientos

Front desk experience

Guest-focused communication

Inventory management

Flexible schedule

Problem-solving

Herramientas

RoomMaster

Descripción del empleo

Guest Services Supervisor

White Pine Adventure Inn / Hugo Wyoming Management LLC

Title: Guest Services Supervisor

Description:

Our Culture

At Hugo Wyoming Management, we are stewards of one of the last nearly intact temperate ecosystems on Earth. Our culture is defined by a deep respect for this land and an unwavering commitment to one another.

One Team:

Providing a high-level experience in the wild requires us to work as a single, cohesive unit. We move past traditional hospitality hierarchies because the guest experience depends on our collective ability to assist whenever and wherever needed. We value a culture where every role is respected and every voice is heard. When you join us, you become an essential part of a supportive team where your contribution is vital to our success.

Conservation Forward:

We operate with a direct mandate to protect the Yellowstone Ecosystem. Our work focuses on practical land management and wildlife protection that extends across the region. This requires intentional trade‑offs that prioritize the landscape's health over operational ease. We seek team members who share this commitment and want to take an active role in the stewardship of our home.

A Foundation of Safety:

Operating in a high-stakes, wild environment requires a rigorous commitment to safety. We maintain a secure workplace through strict standards and mutual accountability. We look out for one another, ensuring every team member is physically safe and empowered to speak up. When our team is supported, they can focus on what they do best: delivering world‑class service in the heart of the wild.

The Guest Services Supervisor leads day‑to‑day front desk and breakfast operations at White Pine Adventure Inn, ensuring every guest receives a warm, seamless experience from check‑in through check‑out. This role oversees room inventory and reservation accuracy in RoomMaster, manages online travel agency (OTA) channels, and coordinates inventory and breakfast ordering to keep operations running smoothly. The Guest Services Supervisor sets the tone for quality service and safety on property, supervising front desk staff while remaining hands‑on with guests and daily tasks.

Key Responsibilities

• Supervise daily front desk and breakfast operations, ensuring consistent, high‑quality service throughout each shift
• Oversee guest check‑ins and check‑outs, resolving guest concerns promptly and professionally
• Manage room inventory and reservation accuracy in RoomMaster, including rate, availability, and booking adjustments
• Monitor and manage OTA channels (e.g., Expedia, Booking.com) to maintain accurate listings, rates, and availability
• Coordinate inventory ordering for front desk and operational supplies, tracking usage and reordering as needed
• Oversee breakfast ordering and supply levels, coordinating with vendors to ensure consistent guest offerings
• Uphold quality service and safety standards across the property, addressing issues proactively and training staff on best practices
• Support scheduling and supervision of front desk staff, providing coaching and hands‑on guidance during shifts
• Communicate effectively with the General Manager and team members to ensure smooth daily operations and guest satisfaction

Qualifications

Required

• Prior experience in hotel front desk, guest services, or hospitality supervision
• Familiarity with property management systems; RoomMaster experience preferred
• Strong organizational skills with the ability to manage inventory and vendor ordering
• Excellent communication and problem‑solving skills with a guest‑first mindset
• Availability to work a flexible schedule, including early mornings, weekends, and holidays
• Clean background check and valid driver's license

Preferred

• Prior supervisory or team lead experience in hospitality
• Experience managing OTA platforms and online reservation channels
• Familiarity with independent or boutique hotel operations

Role Specifics

• This is a full‑time, in‑person, year‑round position
• Compensation: $25.00 per hour
• Reports to: General Manager, White Pine Adventure Inn

What We Offer

• Competitive salary
• Comprehensive benefits
• Housing may be available for qualified candidates
• Professional development opportunities
• Supportive and collaborative environment
• Work in a premier mountain hospitality and recreation setting

Working Conditions

This role is based on‑site at White Pine Adventure Inn and requires regular presence at the front desk and throughout guest areas. Work may involve early mornings, extended hours, weekends, holidays, and standing or moving throughout a shift.

Equal Opportunity

Hugo Wyoming Management LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This position may not encompass all potential duties, as roles can evolve with business needs and additional responsibilities may be assigned as necessary.

White Pine Adventure Inn, 1133 US
191/Pine Street, Pinedale, WY. Walk‑in applicants welcome.

Company: White Pine Adventure Inn / Hugo Wyoming Management LLC